Friday, February 16, 2007
Pink Elephant – A Global Registered Education Provider For The Project Management Institute
Listen to Isabel Feher-Watters of the Professional Services Team and Glen Notman, an IT Management Consultant, as they discuss how Pink Elephant has received status as a global Registered Education Provider (REP) from the Project Management Institute (PMI).
Approximate Running Time: 9.5 minutes
Tuesday, February 13, 2007
Pink Elephant Now A Registered Education Provider With The Project Management Institute
Ten IT Service Management Courses Provide Certification Credits To Project Managers
BURLINGTON, ON – February 13, 2007 – Pink Elephant today announced that it has received status as a global Registered Education Provider (REP) from the Project Management Institute (PMI), the leading membership association for the project management profession with more than 225,000 members in over 160 countries. As such, PMI has assessed and recognized Pink Elephant’s courses as having appropriate learning material relevant to the field of project management.
PMI supports the ongoing professional development of certified Project Management Professionals (PMPs) and the maintenance of the PMP credential. In 1999, PMI introduced the Continuing Certification Requirements Program (CCR) that requires PMPs to earn 60 Professional Development Units (PDUs) every three years in order to maintain their certification in good standing. One PDU is equal to one hour of structured learning, which must be attained through an REP such as Pink Elephant.
Ten Pink Elephant courses are currently registered with PMI and are listed on the PMI website. PMPs can attend a qualifying Pink Elephant course anywhere in the world and receive a specific number of PDUs, ranging from 14 for ITIL Foundations up to 85 for the ITIL Service Manager course. PDUs are issued on a Letter of Accomplishment that Pink Elephant provides to course attendees.
In addition, PMPs can attend Pink Elephant’s 11th Annual International IT Service Management Conference, taking place February 18-21, 2007, and earn up to 24.5 PDUs after completing and submitting a worksheet to PMI.
“With Pink Elephant’s registered courses and conferences, the benefit is twofold – PMI stakeholders, including PMPs, will not only have an excellent learning experience and ITIL certification but will also be issued PDUs to use for PMP recertification,” says Pink Elephant President David Ratcliffe. “We are very pleased that PMI has identified us as a quality training institute.”
View a full PMI-registered course syllabus with locations, dates, prices and registration options.
Monday, February 12, 2007
Employee Compliance A Key Factor For ITIL Process Implementation
Major projects, including ITIL implementations, fail because new processes, procedures and standards are not fully entrenched within an organization’s culture. To completely cement organizational-wide change, new ways of doing business must not only be understood, they must also be adhered to. That’s where employee compliance comes in.
Employee compliance is gaining ground within business culture around the globe. What is employee compliance? Why is important? What are its ties to ITIL process implementation? And, how can it protect your organization? Discover the answers to these questions in a white paper authored by ITSM guru, Troy DuMoulin.
Read the white paper.
Friday, February 09, 2007
Three Underlying Themes of Service Level Management
As part of Service Level Management, there are three underlying themes expressed in the ITIL documentation of best practices for SLM that support the goals of IT Service Management. Explore how IT services should align to business needs and IT should act as an agent for change to facilitate business transformation.
Approximate Running Time: 7.5 minutes
Wednesday, February 07, 2007
“How To” Service Catalog Book Launching At Pink Elephant’s IT Service Management Conference
BURLINGTON, ON – February 7, 2007 – Pink Elephant today announced that its newest publication, Defining IT Success Through The Service Catalog, will be launched on February 19th during the IT Service Management Conference and Exhibition in Las Vegas.
As more organizations are maturing in their understanding and use of ITIL’s Service Level Management process, they are realizing that the Service Catalog is a critical piece of the puzzle. Pink Elephant’s comprehensive guidance explains how IT executives can use a Service Catalog to define, measure, cost and govern increasingly complex IT services. The first chapter of Defining IT Success Through The Service Catalog is now available for preview.
The business benefit of a Service Catalog also ties into current governance legislation such as Sarbanes-Oxley, which has brought mandatory requirements for organizations to ensure greater controls over their IT processes. A Service Catalog identifies the services IT offers and places a cost on those services – information that can prove helpful during internal and external audits.
“The Service Catalog is beyond an a la carte menu or brochure of IT services for the business,” says Pink Elephant’s Troy DuMoulin, one of the book’s co-authors. “Besides setting expectations around IT service times and descriptions, maintenance, quality targets, contingency plans and pricing, the Service Catalog becomes a significant value to the business in terms of dealing with managed service providers and managing business risk.”
A book signing with DuMoulin and co-author, Rodrigo Flores of NewScale, will take place on Monday, February 19th from 3:45 to 4:15 p.m. at the Venetian Hotel in Las Vegas, in conjunction with the IT Service Management Conference. This event, now in its 11th year, is the largest gathering of IT Service Management professionals and features 13 tracks and over 130 sessions delivered by international IT directors, top business school professors, service management gurus and Pink Elephant’s own consultants.
For more in-depth instruction on Service Catalog development, conference attendees can register for How To Create A Service Catalog According To ITIL Best Practices, Pink Elephant’s newest addition to its education service line. The pre-conference offering takes place February 15-16, 2007 and post-conference, February 22-23, 2007. Throughout 2007, this course will be available in cities worldwide and companies can also take advantage of in-house training for cost savings and team building benefits.
Defining IT Success Through The Service Catalog is US$54 (39,95EUR) and includes a CD containing Service Catalog templates. The book can be pre-ordered through Bernan Press, a major distributor of publications from the US government and intergovernmental organizations. For European orders, visit the publisher’s website.
Monday, February 05, 2007
Pinky In Dubai
I’m transfixed and amazed by African rhythms while lunching at ‘CyberFest’ held outside Pink Elephant’s office in Dubai Internet City!
Friday, February 02, 2007
The Benefits of Problem Management
Problem Management seeks to get to the root cause and initiate action to remove the error. How can we use Problem Management to improve the service that we offer to our customers? This PinkPodcast takes a look at the benefits we can gain by implementing efficient Problem Management.
Approximate running time: 3 minutes