Thursday, March 29, 2012
Governance sessions at PINK13
Governance is an important topic to everyone in IT. Of course it is of greatest interest to IT managers - those accountable to the governors - but we should all have a general understanding of it, just as we do with say security, whether we are directly involved with it or not.
We’ve talked about governance often enough on this blog before and seen a rising tide of posts and presentations about governance. Next year at PINK13 I’ll be presenting some more.
Past discussions on this blog include
- This useful Intro to IT Governance from George Spalding
- This excellent series on IT governance podcasts by Troy DuMoulin
- An interesting interview with Dr John Beachboard
- More here from Troy on governance strategy-setting
- and this from me about service, governance, and assurance being key themes
Next year I’ll bring you more on Governance of IT (I much prefer “Governance of IT” to “IT Governance”: it makes it clear than governance happens to IT not by IT).
- What Governance Isn’t and thereby developing an understanding of what governance is.
- Plug and Socket: Preparing IT For Governance, the practical application of governance to IT
You will of course find discussion of governance in a number of other sessions too (don’t miss Jennifer Wels on COBIT)
Wednesday, March 14, 2012
Pinkie goes to Hollywood
Recall that David Ratcliffe made this invitation recently
I have a bit of a fun challenge for you. In the past we’ve encouraged Pink customers to send us their interesting photos of Pinky - our little stress elephant mascot. We have a nice little collection going, and sometimes we post the best ones for all to see. So this is just a gentle reminder. have some fun and take a pic of Pinky in a fun situation and we’ll post it right here!
So here’s my contribution: Pinkie goes to Hollywood in which Crooner Pinky leaves Las Vegas en route home to LA
Waving to fans, with his backing singer and ...ahem… constant companion Beach Pinky:
Into the sunrise on the early morning train to LA…
A Channel 24 News helicopter shot…
Tuesday, March 13, 2012
Some of my favourite shots
Here are some of my picks from the pics, chosen from the Pink Flickr account. Do you have any snaps of your own you’d like to share? Send them in!
Further to our discussions of Pinker shirt colours, THIS is “mulberry”:
Thursday, March 08, 2012
Over 1000 Photos From Pink12!
View them all on our Flickr Page.
Can you see yourself?
So, on the subject of photos - I have a bit of a fun challenge for you. In the past we’ve encouraged Pink customers to send us their interesting photos of Pinky - our little stress elephant mascot. We have a nice little collection going, and sometimes we post the best ones for all to see. So this is just a gentle reminder. have some fun and take a pic of Pinky in a fun situation and we’ll post it right here!
Friday, March 02, 2012
Pink12 gave you 10 things to do when you got home
The 16th Annual ITSM Conference (colloquially known as Pink12) is over and Las Vegas settles back into the dull, sleepy place it is when we are not there. One of the last events of the conference was David’s and George’s session on 10 things to do starting Monday morning. I saw a few tweets about how Monday was looking overloaded: you can always pick and choose, and of course the session title says “starting” on Monday - you could give yourself all week.
Do you recall what those 10 things were? Revisit them here and start checking them off:
- Go meet a user – connect with them face-to-face. Ask them what they need (talk in value, outcomes, costs and risks) (suggested by Paul Wilkinson).
- Validate the desirability, viability and achievability of each of your current IT projects (suggested by Graham Price).
- If the culture needs to change in your organization, start by getting to the “connectors” and “salesmen” who have influence over others. Get them to agree to change and everyone else in their network will follow (suggested by Jack Probst).
- Read ISO/IEC 38500 Corporate Governance of IT and dip into COBIT 5 Process Reference Guide (Draft) - you need to be aware of these (suggested by Rob England).
- Consider all the changes you have scheduled – if you think you’re going to have trouble with people resisting, look for what they’re attached to that is getting in the way, then support them through the change (suggested by Dr. Victoria Grady).
- Go visit your business [the customer, not the same thing as a user (see #1)] to find out what their concerns, challenges and needs are (suggested by Gary Case).
- Document the different RESULTS you expect from your future state. Then define the different ACTIONS you need to take to get those results (suggested by Troy DuMoulin).
- Get connected! Socialize and share your new knowledge amongst your peers (suggested by David).
- Get started with your Service Catalog by consolidating all the “access points”, so the business only has one way of asking for anything – via the Service Catalog (suggested by George).
- Take advantage of the Super-Faithfull offer for Pink13. Sign-up! (Suggested by Pinky!)
There is good advice there. Why not try them all.
How do I access the audio files from Pink12?
The buzz from last week’s event is great. I hope everyone is busy working on their top priority action items from the conference.
Everyone is anxious to access the audio files from the sessions they attended to serve as refreshers and reminders so many enquiries are coming in.
We are busy preparing numerous files for access by all Pink12 attendees, including the audio files and presentation slides from the breakout sessions. These will be available by March 15th at the latest. All Pink12 attendees will be sent access details prior to that date.
Thanks - and I hope to see you at Pink13!