Categories
Brian Newcomb
Conferences
- "Attending" The Pink Conference Isn't Just About Physically Being There
- "Our Way", Not "My Way" - Please!
- 1-800-FLOWERS.COM, 2010 Pink Elephant Case Study of the Year
- 2010 ITIL Student of the Year award winner Rafal Otto
- 5 Tips For Developing An ITSM Strategic Road Map
- A Christmas gift to make things better
- A conversation with one of our new exhibitors
- A guide to multi-tasking at Pink12
- A plan plan, a strategy strategy and a policy policy
- A preview of CyberOverload
- A tale of two leaders
- Another App for Vegas
- Apps for Vegas
- Apps4Vegas: Facebook
- Apps4Vegas: Groupon
- Apps4Vegas: TripIt
- Astro Pinky!
- Be Here Now
- Building A Successful Online Request Center
- Celebrating the 14th Annual Pink Elephant IT Service Management Conference, Las Vegas 2010
- Christmas isn't about perfect, it's about good.
- COBIT 5 is here: essential reference for everyone in IT
- Color your conference experience
- ConfBOK (Conference Body Of Knowledge)
- ConfBOK Knowledge Domains
- ConfBOK Session Strategy
- ConfBOK Strategy: How to get to a conference
- ConfBOK: Learning 1.1.1
- ConfBOK: Luggage Validation and Testing
- ConfBOK: Which Conference?
- Conference Awards
- Conference Optimizer - Issue 1
- Conference Optimizer - Issue 2
- Conference Optimizer - Issue 3
- Conference Optimizer - Issue 4
- Conference Optimizer - Issue 5
- Conquer Cyber-Overload
- Continual Chunky Correction
- Count the Shays
- Cowboys
- Cultural Transformation & Organizational Maturity
- Developing Awareness & Education Strategies For ITIL Deployment
- Don't Forget Your Togs
- EHOBOK Exhibit Assessment
- EHOBOK Exhibit Engagement
- EHOBOK Exhibit Strategy
- EHOBOK give-away maturity model
- EHOBOK Planning Worksheet
- EHOBOK: Making the most of the exhibition hall at the conference
- Elaine Lauritzen, Pink Elephant's ITIL Practitioner of the Year
- Evolution in IT Management
- Exciting Opportunity For A Couple Of Senior IT Managers At The Conference!
- Exhibit Hall booth plumage
- Exhibit Hall Configuration
- Exhibit Utilization
- Final thoughts on Pink13
- G2G3: breaking down the barriers between business and gaming
- Gamification Of The Service Desk
- George's Conference Optimiser #1
- George's Conference Optimiser #2
- George's Conference Optimiser #3
- George's Conference Optimiser #4
- George's Conference Optimiser #5
- Get a Feel For the ITSM Extreme Makeover
- Giving thanks for our ITSM blessings
- Gonzo the undead
- Governance sessions at PINK13
- Here's the inside scoop: the layout of the Exhibit Hall
- Hidden musical talent walks amongst us
- How and why Service-Now won the Pink Elephant 2010 ITIL Innovation award
- How To Develop Business Focused Education & Training Plans
- How To Use IT Governance To Drive IT Business Alignment
- I'll be going green
- If Pink Elephant plan two years ahead, maybe you should too
- Interviewing Brian Newcomb, Pink Elephant Practitioner of the Year
- Introduction to EHOBOK
- IT 3.0 - it's about people
- IT climate change
- IT people saying we are doing governance - it is so cute
- It's About People, Information Services & Innovation
- ITIL Awards 2010 and 2011
- ITIL Is Middle Aged!
- ITSM can contribute to the community
- ITSM Leadership
- Jumpstarting Innovation In IT
- Knowledge translated into results
- Las Vegas dress code
- Las Vegas Hello (sung to the tune of "Jamaica Farewell")
- Last Few Session Slots To Be Filled!
- Late Night Sustenance
- Leading Change
- Leading The Way To A LEAN Problem Management Culture
- Let's Not Overthink ITSM
- Looking back at the ITSM Extreme Makeover
- Management as a Service
- Management Of Change For ITSM: Hitting The Sweet Spot
- Margarita pilot evaluation
- Measuring The Individual Response To Organisational Change
- More Apps For Vegas
- More Attendees In 2010 Than 2009 - So Far!
- Multitasking
- My takeaways from #PINK11
- Naughty But Nice
- New Year's Resolutions
- New Year's resolutions for a better IT Service Management in 2010
- New Year’s resolutions for a better IT Management in 2011
- Nice IT
- Not Many People Win A Pink Elephant Conference Award Three Times
- Ohio State University: co-winners of the 2010 ITIL Project of the Year Award
- One conference slips away and another starts to come together.
- One theme of #PINK12 - focus your mind and pay attention
- Over 1000 Photos From Pink12!
- Part 2 of How To Use IT Governance To Drive IT Business Alignment
- Photos from PINK11
- Pink never misses a party
- Pink12 gave you 10 things to do when you got home
- Pink12 staff plumage
- Pink13: another great ITSM Conference
- Pinkie goes to Hollywood
- Preparing for Pink12!
- Program For 2011's Conference
- Protecting your IP when speaking
- Real Professors
- Recovering from Margaritas
- SaaS Service Management solution from our platinum sponsor
- Sacred downtime spaces
- Self-Empowered Leadership
- Selling Pink12
- Service-Now: a passion for customer success
- Share The Value Of Your Conference Attendance
- Shopping advice for the conference Exhibition Showcase
- Six Sigma
- Skeptical Rule #2: If it works it will immediately be widely exploited for commercial gain
- Social Media at PINK12
- Some advance tips on what we will see at Pink12
- Some ITSM Christmas Carols
- Some of my favourite shots
- State Compensation Insurance Fund: co-winners of the 2010 ITIL Project of the Year Award
- Susan Greenfield on Mind Change
- Taking Charge Of The Value Conversation
- Talking with Cathy Kirch about her award-winning ITSM work at AllState
- Talking with Jerry York of UTHSCSA about the ITSM Extreme Makeover
- The Conference just got naughtier and nicer
- The DNA of ITSM
- The EHOBOK maturity model
- The Executive CLub
- The Inside Skinny On Pink12
- The Internet Generation
- The IT Skeptic's Situation Room discussion panels
- The IT Swami has a vision of the 15th Annual IT Management Conference
- The IT Swami predicts the themes of the 15th Annual IT Management Conference
- The ITSM Extreme Makeover proves the four-Ps principle.
- The largest gathering of ITIL-Certified Professionals in a single spot
- The leading themes of IT management in 2010
- The Musical Album Theme For PINK12
- The optimum human rate of process change is like the optimum rate of exercising
- The Pink Prez Sez: An Interview with David Ratcliffe
- The Project Management Scorecard
- The small matter of the change of name of this conference
- The Twelve Days Of A Pink ITSM Christmas
- Things to do in and around Las Vegas #1
- Things to do in and around Las Vegas #2
- Things to do in and around Las Vegas #3
- Things to do in and around Las Vegas #4
- Things to do in and around Las Vegas #5
- Tweeting All The Way To Vegas!
- Value Transformation
- What Do You Think Of The ITIL Certification Scheme?
- What does the term "IT Service Management" mean to you?
- What IT Managers Need To Know About Process Maturity
- What’s hot in ITSM software for 2010
- Your skeptical guide for the 14th Annual Pink Elephant Conference
ITSM FAQs
- After June 30 can I still bridge my Service Manager certificate?
- Capability or Life Cycle – which stream is the right one?
- Changing People with Process Product & Partners to get Performance
- CI Change Approvers
- How do organizations achieve successful IT transformations?
- I Have Lost (Or Misplaced) My ITIL Foundations Certificate. What Can I Do?
- If my PMO is run by a PMP why do I need PRINCE2 in my organization?
- In implementing a dashboard for Incident Management, what type of metrics should be considered?
- Incident, Problem, and Change Management Metrics Benchmark - July 2012
- Is Dr. Jim Really a Doctor?
- Is it true another version of ITIL is in the works?
- Pink Elephant IT Management Metrics Benchmark Service Blog #2
- Pink Elephant IT Management Metrics Benchmark Service Blog – Change Mgmt Update December, 2011
- Pink Elephant IT Management Metrics Benchmark Service Blog – Incident Management
- Project Management and ITIL: Why can’t we all just get along?
- Situation Constraints - Which To Fix First - The PQR Blog
- They had the training, why aren't they doing it?
- What classification of companies use ITIL and how many processes do they implement?
- What Is Happening With ITIL Exams Related To The 2011 Edition?
- What Is ITIL?
- What is PRINCE2?
- What is the difference between Change Management and Release Management
- What is the Difference between ISO 27001 and ISO 27002?
- What is the pass rate for Pink Elephant's ITIL Foundations self paced on line course?
- What is your ROI for RCA? (A Key Problem Management Metric)
- Why Choose Pink Elephant For Your ITSM Education?
ITSM Tools
- APM Group Publishes the OGC ISS (Tool Assessment) Process Criteria
- Going for Gold! Preparing for OGC ISS Gold and Silver Process Compliance Badges
- HP Awarded OGC Gold Swirl for 4 ITIL Processes
- Introducing ITM10 Service Management Conference Sponsors
- Introducing Our Sponsors and New Exhibitors to ITM 10 Service Management Conference
- Introducing Two New Sponsors to ITM 10 Service Management Conference
- Is There Still A Market For Non-ITIL Compatible Tools?
- ITIL Process Activities vs Roles Trap
- ITSM Presentation Tool Kit
- More ITM10 Service Management Conference Exhibitors and Sponsors
- PE O LSA
- The IT Service Management Triumvirate
- The ITM10 Sponsor and First Time Exhibitor list keeps growing
- The Square Peg Round Hole Syndrome
- TIPs for TATs (Tool AssessmenTs)
Pinky's Travels
- Another Brick In The Wall
- Auditioning for the X Factor!
- Beijing Statue
- Breath Taking View In Bora Bora
- Checking Out
- Climbing The Great Wall
- Countdown To The Olympics
- David At The Great Wall
- Dinner Time!
- Dinner with the HDI-Japan Folks
- Getting Around Town
- Happy Hour In Singapore
- Higher Learning
- Hola From Puerto Vallarta!
- I Could Make Quite A Splash!
- I Love Having My Photo Taken!
- In My Spare Time...
- itSMF Conference New Zealand
- Just One More Drink
- Lots Of People In China?
- LOVE In Japan
- My Favourite Airline
- On The Great Wall
- On The High Wire
- Pink Karaoke
- Pink On Tour
- Pinky In Dubai
- Pinky In Dubai
- Pinky Taking A Dip In The Pool
- Pinky With Pink Elephant's Team In Asia
- Pinky's Balancing Act
- Pinky's Gold Passport
- Pinky's Pet
- Pyramid Light & Sound Show At Giza
- Seattle Cousin
- Smiles All Around
- Sydney Harbour
- Travelling With The Family
- Visit To The HDI HQ
- Visit With Pharaoh Rameses II
- Window Shopping In Sydney
PinkLINK Newsletters
- Balancing Process Formality With Innovation
- Best Practices For Change Management
- Connecting The Concepts: From Configuration Item To Release Policy
- Do's & Don'ts For Effective Configuration Management
- Employee Compliance A Key Factor For ITIL Process Implementation
- How Do The New ITIL Certification Credits Work?
- ITIL V3 The Past & The Future: The Evolution Of Service Management Philosophy
- Pink Elephant & Hornbill Announce “ITSM Extreme Makeover 2011”
- Pink Elephant Announces 2010 ITIL Award Winners
- Pink Elephant Is Going Beyond ITIL With ISO/IEC 20000 Foundations
- Process Owners - 'Architects' Of ITIL Project Success
- ROI VOI Feasibility Analysis
- Service Level Management Articles
- Service Management Concepts Made Easy
- The Federated Configuration Management Database (CMDB)
- The Problem With Problem Management
- The Rise & Re-Integration Of The ERP Empire
- The Three Qualities & Customers Of The IT Service Catalog
- Top Ten Reasons To Apply Continual Improvement Out Of The Gate
- Using A Process-Oriented Architecture To Improve IT Service Delivery
- Welcome to the PinkLink Blog!
Podcasts
- An Introduction to COBIT, Part 1 of 4
- An Introduction to COBIT, Part 2 of 4
- An Introduction to COBIT, Part 3 of 4
- An Introduction to COBIT, Part 4 of 4
- Announcing Two New Practical Workshops
- ATLAS Change Management Demonstration
- ATLAS Configuration Management Demonstration
- Bonus: Pink Elephant Conference 2008 - Chad Pregracke
- Building a Business Case for ITIL Implementation
- Can You Legislate Availability? Part 1
- Can You Legislate Availability? Part 2
- Can You Legislate Availability? Part 3
- Can You Legislate Availability? Part 4
- Can You Legislate Availability? Part 5
- Can You Legislate Availability? Part 6
- Change & Release Management Success
- Determining Staffing Levels at the Service Desk
- Developing a Balanced View of Measurement
- Employee Compliance: A Key Factor to ITIL Process Success
- First Call Resolution: The All-time Bogus Metric
- Implementing Problem Management
- Introducation to Security Management
- Introduction to Capacity Management
- IT Governance Unraveled - Part 1 of 6
- IT Governance Unravelled - Part 2 of 6
- IT Governance Unravelled - Part 3 of 6
- IT Governance Unravelled - Part 4 of 6
- IT Governance Unravelled - Part 5 of 6
- IT Governance Unravelled - Part 6 of 6
- IT Service Continuity Planning
- ITIL Awards
- ITIL In A Heartbeat Part 1 of 4
- ITIL In A Heartbeat Part 2 of 4
- ITIL In A Heartbeat Part 3 of 4
- ITIL In A Heartbeat Part 4 of 4
- ITIL V3 - The Past and The Future
- ITIL V3 Overview For IT Executives
- ITIL Version 3 Update
- ITSM07 Conference Update
- Knowledge Management
- Mapping IT Services
- Mountains, Molehills and Dead Buffaloes: Understanding Organizational Change
- Performance Management: Tying the Service Desk to the ITIL Framework
- Pink Elephant – A Global Registered Education Provider For The Project Management Institute
- Pink Elephant's 11th Annual Conference Wrap-Up
- Pink Elephant: Everything You’ve Always Wanted To Know, But Were Afraid To Ask!
- Pink Elephant’s 11th Annual Conference Preview
- Pink Elephant’s 11th Annual Conference Update
- PinkBlogs
- Process Simulations
- Professor Kotter's Eight Steps for Leading Change
- Special: Preview Of Pink Elephant's Upcoming Conferences
- Taking ITIL Beyond a Level of Control, Part 1
- Taking ITIL Beyond a Level of Control, Part 2
- Taking ITIL Beyond a Level of Control, Part 3
- Taking ITIL Beyond a Level of Control, Part 4
- Taking ITIL Beyond a Level of Control, Part 5
- Taking ITIL Beyond a Level of Control, Part 6
- The Benefits of Problem Management
- The Dynamic Duo of Customer Service, Part 1
- The Dynamic Duo of Customer Service, Part 2
- The Dynamic Duo of Customer Service, Part 3
- The Dynamic Duo of Customer Service, Part 4
- The Dynamic Duo of Customer Service, Part 5
- The Dynamic Duo of Customer Service, Part 6
- The ITIL Communication Plan
- The Key To Transitioning Process Improvement From Project To Production, Part 1
- The Key To Transitioning Process Improvement From Project To Production, Part 2
- The Key To Transitioning Process Improvement From Project To Production, Part 3
- The Key To Transitioning Process Improvement From Project To Production, Part 4
- The Key To Transitioning Process Improvement From Project To Production, Part 5
- The Practicality of Prioritization
- The Role of the Process Owner
- The Role of the Service Desk in the 21st Century, Part 1 of 7
- The Role of the Service Desk in the 21st Century, Part 2 of 7
- The Role of the Service Desk in the 21st Century, Part 3 of 7
- The Role of the Service Desk in the 21st Century, Part 4 of 7
- The Role of the Service Desk in the 21st Century, Part 5 of 7
- The Role of the Service Desk in the 21st Century, Part 6 of 7
- The Role of the Service Desk in the 21st Century, Part 7 of 7
- The Service Catalog Book
- Three Underlying Themes of Service Level Management
- To OLA Or Not To OLA, Part 1
- To OLA Or Not To OLA, Part 2
- To OLA Or Not To OLA, Part 3
- To OLA Or Not To OLA, Part 4
- To OLA Or Not To OLA, Part 5
- Top 5 Tips for Implementing Process Projects
- Understanding Change Models
- Understanding the Release Policy
- Who Is On Your CAB?
Press Releases & Announcements
- "How To" Service Catalog Book Launching At Pink Elephant's IT Service Management Conference
- "ITIL's Time Has Come": Adoption Expected To Surge In 2009
- 10a. Edição Internacional Anual da Conferência sobre Gerenciamento de Serviços de TI
- 12th Annual Conference Testimonials
- 12th Annual International IT Service Management Conference, February 18-21, 2008, Las Vegas
- 13th Annual Conference: First Early Bird Discount Ends June 30th
- 14th Annual Conference Promises More ITIL Case Studies
- 2008 Keynote Speakers & New Highlights Announced For Pink Elephant's 12th Annual ITSM Conference
- 2nd Edition Of Bestselling Service Catalog Book Now Available
- Allan Pease To Head International Line-Up At 3rd Annual Service Desk Symposium
- APMG Approves Development Of New ITIL Certification; Accepts Proposal From Pink Elephant & newScale
- Archives
- Arizona IT Event To Meet Increasing Demand For More Best Practice 'How To' Guidance
- Auditor & IT Expert-Led Symposium To Answer Critical Legislative Questions
- CBS Late, Late Show Host Craig Ferguson Set To Kick Off Pink Elephant's 12th Annual Conference
- China's First IT Service Management Conference Coming To Shanghai In 2008
- Christopher Gardner Returning To Pink Elephant's 2010 Conference
- Complete ITIL V3 Publications Now Available On PinkATLAS
- Curso da Pink Elephant proporciona ampliação de estabilidade no ambiente de TI
- Customers Report High Satisfaction With PinkATLAS
- Demystifying The ITIL V3 Certification Path
- Exclusive Offers For Select Cirque du Soleil Shows
- Exclusive Offers For Select Cirque du Soleil Shows
- Exclusive Pre-Conference Website Now Available
- Former ENRON VP Joining Elite Line-Up Of Keynote Speakers At IT Governance 2006
- Get IT Best Practices On-The-Go With Pink Elephant's Pinkcasts
- Grab The Spotlight With An ITIL Award!
- Help Desk Institute Selects Pink Elephant's Kate Hamblin For Standards & Exams Board
- I Hear That ITIL V2 Is Being Retired. What Does That Mean?
- In The Community
- In The News
- Industry Exclusive ITIL Case Studies Symposium To Bridge The 'What' & 'How' Of ITIL
- Industry Leader Launches Self-Paced Online Service Catalog Implementation Overview
- Inspiration For Oscar Nominated Film Appearing At Pink Elephant's 11th Annual Conference
- Introducing Guest Blogger, Rob England
- IT Service Management For 2008 Coming To Beijing & Shanghai
- ITIL Award Nominations Due December 12, 2008
- ITIL Certification Courses Coming To Calgary
- ITIL Qualifications Board Releases Statement On V3 Scheme
- ITIL’S 20th Birthday Celebrations Coming To 13th Annual ITSM Conference & Exhibition
- ITIL® Service Manager Program Officially Retiring
- Keynotes & New Highlights Announced For Pink Elephant's 11th Annual ITSM Conference
- Keynotes From Late Night TV Host & Environmental Champion Open Up The 12th Annual Conference
- La Cuarta Conferencia Anual de Administración de Servicios de TI de Pink Elephant
- La nueva versión 3 de ITIL a profundidad en evento de Pink Elephant
- Less Than Four Weeks To Register For The 12th Annual International IT Service Management Conference
- Mexico Da La Bienvenida A Pink Elephant
- Mexico Welcomes Pink Elephant's Latest Office
- More ITIL Practitioner Certification Courses Coming To Australia & New Zealand In 2006
- More PinkPERSPECTIVE Events Coming This Summer
- New Content Available In PinkATLAS: 'Hot Topic' White Papers, Six New Van Haren Books & More!
- New PinkVerify Logos Indicate The Level Of A Tool's ITIL Compatibility
- Nominations Now Open For Pink Elephant's Annual ITIL Awards
- Nova versão do ITIL: O Hoje e Amanhã de TI
- Official ITIL V3 Qualification Scheme Now Available
- One Week Left To Register For The Largest Global IT Service Management Conference
- Online ITIL Education – New Courses & Overview Added
- Our Value Proposition
- Pink anuncia alianza estratégicas con las empresas más importantes de TI en Latinoamérica
- Pink Awarded Multi-Year ITIL Education Contract With State of North Carolina's Office Of IT Services
- Pink Celebra El Lanzamiento Del Curso ITIL® V3 Con Examen Y Material Completamente En Español
- Pink Elephant & BMC Presenting ITIL Roadshows In Asia-Pacific
- Pink Elephant abre vaga para Consultor Sênior em São Paulo
- Pink Elephant Announces 2009 ITIL® Award Winners
- Pink Elephant Announces Dates & Cities For Pink Perspective 2008
- Pink Elephant Announces ITIL Award Winners
- Pink Elephant Announces ITIL Award Winners At Annual Conference
- Pink Elephant Announces The 11th Annual IT Service Management Conference
- Pink Elephant Announces The 2007 ITIL Award Winners
- Pink Elephant Announces The 2008 ITIL® Award Winners
- Pink Elephant Announces Worlwide Delivery Of COBIT Foundations Course
- Pink Elephant anuncia estratégia on-line
- Pink Elephant anuncia PinkATLAS 2008
- Pink Elephant Anuncia Su Cuarta Conferencia Anual De Usuarios De Servicios De TI
- Pink Elephant Apresenta Alumento Na Demanda Dos Cursos ITIL Para Formacao De Gerentes No Brasil
- Pink Elephant Authors Selected For ITIL Refresh Project
- Pink Elephant Awarded For Exporting Success By Province Of Ontario
- Pink Elephant Becomes A Platinum Sponsor Of itSMF USA
- Pink Elephant Becomes First Globally Accredited Provider Of New Course
- Pink Elephant Becomes The First Globally Accredited Provider of New ITIL Role-Based Course
- Pink Elephant Bringing ITIL To 7th Annual Help Desk Professionals Conference In San Diego
- Pink Elephant busca gerentes comerciais para SP e RS
- Pink Elephant Celebrates The Launch Of ITIL V3 With The First Public Foundations Course
- Pink Elephant CEO Named One Of Canada’s Top Female Entrepreneurs For 8th Year In A Row
- Pink Elephant CEO Ranked 14th In Top 100 Canadian Female Entrepreneurs
- Pink Elephant CEO Ranked 16th In Top 100 Canadian Female Entrepreneurs
- Pink Elephant Chair Named Within Top 20 Canadian Female Entrepreneurs
- Pink Elephant Continues To Lead Global Charge In ITIL With Release Of ATLAS™
- Pink Elephant Discontinues ITIL V2-V3 Foundations Bridging Course
- Pink Elephant Expanding Asian Operations In Response To Growing Demand For ITIL Knowledge
- Pink Elephant Expands Distribution Of Services Through Exclusive Partnership With Auldhouse
- Pink Elephant Expands Foundations Certification Options
- Pink Elephant Holds IT Service Management For 2008 In Beijing & Shanghai
- Pink Elephant inaugura nova sede e amplia treinamento ITIL
- Pink Elephant Incrementá Al Doble, Sus Cursos A Impartir Durante El 2007
- Pink Elephant Launches Free IT Management Best Practices Resource Area
- Pink Elephant Launches Personal Development Paths
- Pink Elephant Leadership
- Pink Elephant Meets Global Training Requirements For ITIL V3
- Pink Elephant ministra ITIL Fundations V3
- Pink Elephant Mostra Pesquisa Sobre Adoção ITIL No Mundo
- Pink Elephant Named One Of Canada's Top IT Companies
- Pink Elephant Nombró A Gerardo Reyes-Retana Dahl Director Regional De México Y Latino America
- Pink Elephant Now A Registered Education Provider With The Project Management Institute
- Pink Elephant Now Offering 10% Public Education Discount In Southeast Asia For Early Registration
- Pink Elephant Offers 3 Free Hotel Nights With Conference Registration
- Pink Elephant Opens First Office In Africa
- Pink Elephant Planning First IT Service Management Conference In Kuala Lumpur
- Pink Elephant Predicting Largest ITIL Conference To Date
- Pink Elephant Presenta Su Primera Conferencia Anual De ITSM En Mexico
- Pink Elephant Presentó La Version 3 De ITIL En Evento Especial
- Pink Elephant Presenting First IT Service Management Conference In Kuala Lumpur – November 2008
- Pink Elephant Presenting Free IT Best Practice Overviews In 2005
- Pink Elephant Presents Mexico's First IT Service Management Conference & Exhibition
- Pink Elephant Promove Curso COBIT Foundations Em Brasilia
- Pink Elephant promove curso da nova versão do ITIL V3 com 25% de desconto
- Pink Elephant promove o primeiro curso da indústria de ITIL V3
- Pink Elephant promove seminário sobre Catálogo de Serviços
- Pink Elephant promove treinamento para Service Desk
- Pink Elephant realizó, con gran éxito, su Cuarta Conferencia de Administración de Servicios
- Pink Elephant Recruiting IT Management Consultants
- Pink Elephant Releases Latest White Paper On ITIL’S Impact On The Outsourcer-Customer Relationship
- Pink Elephant Revises ITIL Course Titles
- Pink Elephant Staff Among The First ITIL Educators Worldwide To Receive ITIL Expert Certification
- Pink Elephant To Announce ITIL® Award Winners
- Pink Elephant To Launch New ISO/IEC 20000 Essentials Course
- Pink Elephant To Offer First Ever ITIL V3 Intermediate Courses
- Pink Elephant UK Raises The ITIL Standard With Launch Of Competency Centre
- Pink Elephant Y BMC Presentan La Gira De ITIL En Asia - Pacífico
- Pink Elephant's ITIL V3 Foundations Course Attains CITREP Status
- Pink Elephant's ITIL V3 Foundations Participants Exceed Industry Pass Rate By 8%
- Pink Elephant's Pierre Bernard Joins 14 Global Experts To Develop New ITIL V3 Exam Qualifications
- Pink Elephant's Service Desk, Incident & Problem Management Course Attains CITREP Status
- Pink Elephant's US Expansion Continues With New Chicago Office
- Pink Elephant, como una de las “15 MEJORES EMPRESAS PARA TRABAJAR® EN MÉXICO DE TI”
- Pink Elephant’s Jack Probst & The itSMF Academic Subcommittee Receive Major Industry Award
- Pink Elephant’s Pierre Bernard Contributes To New ISO/IEC 20000 Implementation Title
- Pink Elephant’s Service Manager Program: The Fastest, Most Affordable Way To Your ITIL V3 Diploma
- Pink Elephant’s V2-V3 Service Manager Bridging Course Receives Official Accreditation
- Pink Leads Industry's First V3 Managers Bridging Course; Achieves 77% Pass Rate
- Pink’s Annual Conference A Phenomenal Success
- PinkBOOKCASE Supports ITSM Project Success With Critical Soft Skills Knowledge
- PinkVERIFY Updated To Include ITIL V3 Service Lifecycle Processes
- PinkVERIFY™ Launches As OGC ITIL® Software Scheme Assessor
- Plascar Expande Operacao No Pais E Investe Na Melhoria De Processos De TI
- Por Expansión En Latinoamérica Pink Elephant Hace Nuevos Nombramientos
- Por tercer año consecutivo Pink Elephant presentó con éxito su Tercera Conferencia Anual de ITSM
- Project Management Institute Approves Five More Pink Elephant Courses
- Project Management Institute Approves Two More Pink Elephant Courses
- Project Management Institute Aprueba Dos Cursos Más De Pink Elephant
- Record-Breaking Registrations As Pink Elephant Announces Highlights For 13th Annual Conference
- Renowned UCLA Professor & Provocative IT Author Join Keynote Lineup For 13th Annual Conference
- San Diego IT Event To Meet Increasing Demand For More Best Practice 'How To' Guidance
- Sarbanes-Oxley Challenges Meet IT Best Practice Solutions At IT Governance 2006
- Sarbanes-Oxley, IT Governance & ISO 20000 Among Key Topics At 10th Anniversary ITIL Conference
- Service Catalogue & ITIL V3 Roadshows In The UK Exceed Attendee Expectations
- Special Alumni Rate For 2009 Announced For 13th Annual International ITSM Conference
- Summer Sizzle In San Diego - New! ITIL V3 Education Extravaganza
- Survey Shows 71% Are Using ITIL® & Efficiency Is A Quick Win, But Cultural Issues Challenging
- Sussex HIS & Pink Elephant Form ITSM Training Alliance
- Take A Peek At PinkATLAS™!
- Ten Cities Scheduled For ITIL Implementation Road Map Events
- The Continuing History of IT Service Management & Pink Elephant
- The ROI Of ITIL
- What Can You Expect At A Pink Conference?
- Where's Nessie?
- World's Largest ITIL Conference Celebrating 10th Anniversary At The Bellagio, Las Vegas
- World's Largest V2-V3 Foundations Bridging Course Planned In Partnership With itSMF Ottawa
ITIL V2 to V3
- 2010 Resolutions: Education, training and certifications
- 75 days before the books are published!
- A Generic Process Model - Part 1
- A Product Is A Service In Disguise
- About "Retired" Services & The Service Catalog
- About Processes – Part Two
- About Resources and Capabilities
- About Service Archetypes
- About Service Design
- About Service Design
- About Strategy Concepts
- About technology architectures
- About The Real World Definitions
- About the recently announced ITIL books updates from OGC
- An ITSM Calendar Based On ITIL V3
- Are you going v3?
- Article on ITIL v3
- Aspects of Dervice Design: Service solutions
- Best Practice Management and Academia
- Certification, Designation, Diploma and Qualification
- Clarifications About "Normal" Changes...
- Common sense is better than nonsense
- Did You Know This About The EI?
- Did you know you are already doing Service Management?
- Did You Know?
- Education and Training Issues
- Education and Training issues - Part 1
- Education and Training issues - Part 2
- Education and Training issues - Part 3
- Executives and Public Relations
- Executives, partners and empowerment
- Getting certified: should you wait for v3?
- Good News - I passed the v3 Foundation exam
- Happy 2008 Everyone
- How did V3 come about?
- how how does the new certification credits work?
- Interview With ITILv3 Authors
- Is all that stuff out there worth it?
- It's About Service Management
- ITIL V3 and the FIFA World Cup 2010
- ITSM & The Current Economic Uncertainty
- ITSM Olympic Events we’d like to see – part quatre
- ITSM Olympic Events we’d like to see – part trois
- ITSM Olympics - Choosing Your Change Agents
- ITSM Olympics - Choosing Your Service Manager
- ITSM Olympics - Don't Pass The Ball To Others
- ITSM Olympics - Getting Your Feet Wet...
- ITSM Olympics - ITSM Olympic Events We'd Like To See
- ITSM Olympics - ITSM Olympic Events We’d Like To See – Part Deux
- ITSM Olympics - The Use Of Tools
- ITSM Olympics - Track Events, Quick And Not So Quick Wins
- ITSM Olympics - Why ITSM Implementations Require Continuous Heavy Lifting
- Knowledge Is NOT Power!
- let us be constructive...
- Let's start with Service Design
- Manager Bridge Course In Malaysia
- Methodologies & Frameworks
- More On Service Unit & Unit Of Service
- Official number of processes in ITIL v3
- Personal rant about «escalation»
- Personal rant about people «complaining» about the ITIL® V3 scheme
- Politics, IT & Customer Requirements (SLR)
- Positive feedback about ITIL - What is your feelgood story about Service Management?
- Process Enablers – Part 2 – Capabilities
- Process Enablers– Part 1 - Resources
- Process: Generic vs. Specific Activities
- Service Examples
- Service Management Systems & Tools
- Service Portfolio vs. Service Catalog
- Services Are All Around Us
- Should you or your staff be taking the V3F or the V2 certification
- So I took the V3 Foundation exam
- So what will we find in the books?
- So what will we find in the books? Part II
- So what will we find in the books? Part III
- So what will we find in the books? Part IV
- So what will we find in the books? Part V
- Stimulating Discussions
- THE FOUR PS OF SERVICE DESIGN
- The New ITIL (version 3)
- The Service Model
- There ain't no ITIL® Certificate hiding at the bottom of a Cracker Jack box [1]
- There is NO ITIL v4 coming your way
- This is (almost) not a column about Best Practices
- To V2 Or To V3 - That Is The Question
- Understanding desired customer outcomes
- Utility and Warranty
- What If ITSM (Based On V3) Had Their Own Olympics?
- What if services did not exist?
- What Is My Next Step With ITIL Education?
- What is the Service Offering and Agreement course (SOA) all about?
- Which course should you or your staff attend? - Part 1
- Which course should you or your staff attend? - Part 2
- Why Are Organizations Not “Implementing” The Service Delivery Processes?
- Why do IT customers demand quality?
- Why five books?
- Why the confusion?
- You are already doing Service Management - Part II
- You are already doing Service Management - Part II
Rob England
- "Our Way", Not "My Way" - Please!
- 1-800-FLOWERS.COM, 2010 Pink Elephant Case Study of the Year
- 2010 ITIL Student of the Year award winner Rafal Otto
- 5 Tips For Developing An ITSM Strategic Road Map
- A Christmas gift to make things better
- A conversation with one of our new exhibitors
- A guide to multi-tasking at Pink12
- A plan plan, a strategy strategy and a policy policy
- A preview of CyberOverload
- A tale of two leaders
- Another App for Vegas
- Apps for Vegas
- Apps4Vegas: Facebook
- Apps4Vegas: Groupon
- Apps4Vegas: TripIt
- Astro Pinky!
- Be Here Now
- Building A Successful Online Request Center
- Celebrating the 14th Annual Pink Elephant IT Service Management Conference, Las Vegas 2010
- Christmas isn't about perfect, it's about good.
- COBIT 5 is here: essential reference for everyone in IT
- Color your conference experience
- ConfBOK (Conference Body Of Knowledge)
- ConfBOK Knowledge Domains
- ConfBOK Session Strategy
- ConfBOK Strategy: How to get to a conference
- ConfBOK: Learning 1.1.1
- ConfBOK: Luggage Validation and Testing
- ConfBOK: Which Conference?
- Conference Awards
- Conquer Cyber-Overload
- Continual Chunky Correction
- Count the Shays
- Cowboys
- Cultural Transformation & Organizational Maturity
- Developing Awareness & Education Strategies For ITIL Deployment
- Don't Forget Your Togs
- EHOBOK Exhibit Assessment
- EHOBOK Exhibit Engagement
- EHOBOK Exhibit Strategy
- EHOBOK give-away maturity model
- EHOBOK Planning Worksheet
- EHOBOK: Making the most of the exhibition hall at the conference
- Elaine Lauritzen, Pink Elephant's ITIL Practitioner of the Year
- Evolution in IT Management
- Exhibit Hall booth plumage
- Exhibit Hall Configuration
- Exhibit Utilization
- Final thoughts on Pink13
- G2G3: breaking down the barriers between business and gaming
- Gamification Of The Service Desk
- George's Conference Optimiser #1
- George's Conference Optimiser #2
- George's Conference Optimiser #3
- George's Conference Optimiser #4
- George's Conference Optimiser #5
- Get a Feel For the ITSM Extreme Makeover
- Giving thanks for our ITSM blessings
- Gonzo the undead
- Governance sessions at PINK13
- Here's the inside scoop: the layout of the Exhibit Hall
- Hidden musical talent walks amongst us
- How and why Service-Now won the Pink Elephant 2010 ITIL Innovation award
- How To Develop Business Focused Education & Training Plans
- How To Use IT Governance To Drive IT Business Alignment
- I'll be going green
- If Pink Elephant plan two years ahead, maybe you should too
- Interviewing Brian Newcomb, Pink Elephant Practitioner of the Year
- Introduction to EHOBOK
- IT 3.0 - it's about people
- IT climate change
- IT people saying we are doing governance - it is so cute
- It's About People, Information Services & Innovation
- ITIL Awards 2010 and 2011
- ITIL Is Middle Aged!
- ITSM can contribute to the community
- ITSM Leadership
- Jumpstarting Innovation In IT
- Knowledge translated into results
- Las Vegas dress code
- Las Vegas Hello (sung to the tune of "Jamaica Farewell")
- Late Night Sustenance
- Leading Change
- Leading The Way To A LEAN Problem Management Culture
- Let's Not Overthink ITSM
- Looking back at the ITSM Extreme Makeover
- Management as a Service
- Management Of Change For ITSM: Hitting The Sweet Spot
- Margarita pilot evaluation
- Measuring The Individual Response To Organisational Change
- More Apps For Vegas
- Multitasking
- My takeaways from #PINK11
- Naughty But Nice
- New Year's Resolutions
- New Year's resolutions for a better IT Service Management in 2010
- New Year’s resolutions for a better IT Management in 2011
- Nice IT
- Not Many People Win A Pink Elephant Conference Award Three Times
- Ohio State University: co-winners of the 2010 ITIL Project of the Year Award
- One conference slips away and another starts to come together.
- One theme of #PINK12 - focus your mind and pay attention
- Part 2 of How To Use IT Governance To Drive IT Business Alignment
- Photos from PINK11
- Pink never misses a party
- Pink12 gave you 10 things to do when you got home
- Pink12 staff plumage
- Pink13: another great ITSM Conference
- Pinkie goes to Hollywood
- Preparing for Pink12!
- Protecting your IP when speaking
- Real Professors
- Recovering from Margaritas
- SaaS Service Management solution from our platinum sponsor
- Sacred downtime spaces
- Self-Empowered Leadership
- Selling Pink12
- Service-Now: a passion for customer success
- Share The Value Of Your Conference Attendance
- Shopping advice for the conference Exhibition Showcase
- Six Sigma
- Skeptical Rule #2: If it works it will immediately be widely exploited for commercial gain
- Social Media at PINK12
- Some advance tips on what we will see at Pink12
- Some ITSM Christmas Carols
- Some of my favourite shots
- State Compensation Insurance Fund: co-winners of the 2010 ITIL Project of the Year Award
- Susan Greenfield on Mind Change
- Taking Charge Of The Value Conversation
- Talking with Cathy Kirch about her award-winning ITSM work at AllState
- Talking with Jerry York of UTHSCSA about the ITSM Extreme Makeover
- The Conference just got naughtier and nicer
- The DNA of ITSM
- The EHOBOK maturity model
- The Executive CLub
- The Inside Skinny On Pink12
- The Internet Generation
- The IT Skeptic's Situation Room discussion panels
- The IT Swami has a vision of the 15th Annual IT Management Conference
- The IT Swami predicts the themes of the 15th Annual IT Management Conference
- The ITSM Extreme Makeover proves the four-Ps principle.
- The largest gathering of ITIL-Certified Professionals in a single spot
- The leading themes of IT management in 2010
- The Musical Album Theme For PINK12
- The optimum human rate of process change is like the optimum rate of exercising
- The Pink Prez Sez: An Interview with David Ratcliffe
- The Project Management Scorecard
- The small matter of the change of name of this conference
- The Twelve Days Of A Pink ITSM Christmas
- Things to do in and around Las Vegas #1
- Things to do in and around Las Vegas #2
- Things to do in and around Las Vegas #3
- Things to do in and around Las Vegas #4
- Things to do in and around Las Vegas #5
- Value Transformation
- What Do You Think Of The ITIL Certification Scheme?
- What does the term "IT Service Management" mean to you?
- What IT Managers Need To Know About Process Maturity
- What’s hot in ITSM software for 2010
- Your skeptical guide for the 14th Annual Pink Elephant Conference
David Ratcliffe
- "Attending" The Pink Conference Isn't Just About Physically Being There
- Exciting Opportunity For A Couple Of Senior IT Managers At The Conference!
- I Have Lost (Or Misplaced) My ITIL Foundations Certificate. What Can I Do?
- Interview With ITILv3 Authors
- Last Few Session Slots To Be Filled!
- More Attendees In 2010 Than 2009 - So Far!
- Program For 2011's Conference
- The New ITIL (version 3)
- Tweeting All The Way To Vegas!
- What Is ITIL?
- What Is My Next Step With ITIL Education?
- Why Choose Pink Elephant For Your ITSM Education?
George Spalding
Martin Erb
- Changing People with Process Product & Partners to get Performance
- Incident, Problem, and Change Management Metrics Benchmark - July 2012
- Pink Elephant IT Management Metrics Benchmark Service Blog #2
- Pink Elephant IT Management Metrics Benchmark Service Blog – Change Mgmt Update December, 2011
- Pink Elephant IT Management Metrics Benchmark Service Blog – Incident Management
- Situation Constraints - Which To Fix First - The PQR Blog