Allan Pease To Head International Line-Up At 3rd Annual Service Desk Symposium
SYDNEY – Feb. 2, 2005 – Pink Elephant, a global leader in IT service management best practices, is presenting the 3rd Annual IT Service Desk Case Studies Symposium in Sydney from February 28 – March 1, 2005, with special guest and world renowned best selling author Allan Pease.
Allan is one of the world’s most successful non-fiction authors, writing ten bestsellers, including Body Language. His book Why Men Don’t Listen & Women Can’t Read Maps has been translated into 48 languages and has sold more than 10,000,000 copies worldwide.
Joining Allan are internationally distinguished industry experts, Char LaBounty, George Spalding and Kirk Weisler, who will present content rich and leading edge sessions throughout the event to share their vast experience in the areas of service provision and management and cultural best practices.
The IT Service Desk Case Studies Symposium is specifically designed to bring together IT professionals with a vested interest in the IT service delivery arena. The comprehensive program will demonstrate the benefits of implementing best practices, such as the Information Technology Infrastructure Library (ITIL®) with a specific focus on the help desk/Service Desk function of the business.
The key to the Symposium’s success is its focus on practitioner case studies, which provide attendees with real-life insight into service management, and specifically the implementation of an ITIL service desk in complex local and global organisations. Presenting in 2005 are organisations such as Television New Zealand, Queensland Health, IAG and Wellington City Council.
The Symposium will also showcase various IT vendors, many of which have the PinkVerify™ stamp of approval. PinkVerify™ is a designation earned by companies whose products meet Pink Elephant’s mandatory integration criteria for ITIL compatibility.