IT 3.0 - it’s about people
The 15th Annual IT Management Conference is underway! It looks to be another conference at the standard of excellence we’ve come to expect from Pink Elephant. Don’t take it for granted - it is remarkable the work that goes on to make this event as good as it is. Every time you notice, thank a Pinker.
In a recent interview about this conference, David Ratcliffe said an informal theme is “the business expects value from IT, are we delivering it?”. There is one other theme I will particularly be looking out for as a personal passion: People. If you come to my “He Tangata” session at the conference you will see how the two themes are inextricably linked.
IT as an industry is slowly maturing. Originally it was a technology-centric industry, where we thought change meant changing the “stuff”. In the last decade or so we have grown to understand that change requires changing the practices, to “best” ones, as well as the technology. In recent years we’ve finally seen the realisation dawning that change starts with attitudes, behaviours, and culture. Without people-change, then improvements in practices and tools don’t deliver.
Service-Now.com has a really interesting take on this concept, which they call “IT 3.0”. As their attached white-paper says:
Information technology is built on the essentials of people, process and technology. IT 1.0 and 2.0 were too much focused on technology and process. IT 3.0 represents a people-centric view of IT service by using recent advances in technology and a more-practical approach to process, helping the business through familiar usability, cloud services and social IT.
And in every session, listen out for this theme of People coming up more and more. We are reaching a new maturity in IT.
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