Pink12 gave you 10 things to do when you got home
The 16th Annual ITSM Conference (colloquially known as Pink12) is over and Las Vegas settles back into the dull, sleepy place it is when we are not there. One of the last events of the conference was David’s and George’s session on 10 things to do starting Monday morning. I saw a few tweets about how Monday was looking overloaded: you can always pick and choose, and of course the session title says “starting” on Monday - you could give yourself all week.
Do you recall what those 10 things were? Revisit them here and start checking them off:
- Go meet a user – connect with them face-to-face. Ask them what they need (talk in value, outcomes, costs and risks) (suggested by Paul Wilkinson).
- Validate the desirability, viability and achievability of each of your current IT projects (suggested by Graham Price).
- If the culture needs to change in your organization, start by getting to the “connectors” and “salesmen” who have influence over others. Get them to agree to change and everyone else in their network will follow (suggested by Jack Probst).
- Read ISO/IEC 38500 Corporate Governance of IT and dip into COBIT 5 Process Reference Guide (Draft) - you need to be aware of these (suggested by Rob England).
- Consider all the changes you have scheduled – if you think you’re going to have trouble with people resisting, look for what they’re attached to that is getting in the way, then support them through the change (suggested by Dr. Victoria Grady).
- Go visit your business [the customer, not the same thing as a user (see #1)] to find out what their concerns, challenges and needs are (suggested by Gary Case).
- Document the different RESULTS you expect from your future state. Then define the different ACTIONS you need to take to get those results (suggested by Troy DuMoulin).
- Get connected! Socialize and share your new knowledge amongst your peers (suggested by David).
- Get started with your Service Catalog by consolidating all the “access points”, so the business only has one way of asking for anything – via the Service Catalog (suggested by George).
- Take advantage of the Super-Faithfull offer for Pink13. Sign-up! (Suggested by Pinky!)
There is good advice there. Why not try them all.