Talking with Jerry York of UTHSCSA about the ITSM Extreme Makeover
Recently we took the opportunity to talk to Jerry York, the VP and CIO of the University of Texas Health Sciences Center in San Antonio. The Health Sciences Center were the organization chosen for the ITSM Extreme Makeover. I’m assuming that most listeners to this interview will be familiar with the ITSM Extreme Makeover. Briefly, it was a collaboration between Pink Elephant, Hornbill, GamingWorks, LCS, HDI & TSO to do an extreme makeover in a very short period of time to help an organization improve their service management.
Embarrassingly, I never quite got to interview Jerry throughout the process, even though he was the guy on top of the whole thing, answerable for the results. Recently I moved to rectify this oversight, since by the time you read this Jerry will have retired (said I wistfully). Fortunately Jerry will still be part of our community now and then, nevertheless it was high time I interviewed him for this blog.
So here is a conversation with Jerry about the experience of ITSM Extreme Makeover, with some great insights into what it took and what the effects were.
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