Wednesday Feb. 25, 2009
Well, today is the last day of our conference. After our usual Breakfast Clubs, we had our morning keynote. David Ratcliffe and George began wrapping up the details of the conference and told us that next year, we are all back at the Bellagio in Vegas again!
I also liked George’s story of the Really, Really, Old Testament. The moral of his story was we (IT) have to make things happen.
To wrap up the day there were a series of two hour workshops. It was hard to choose, but I ended up going to, “There Is No Finish Line,” a joint presentation by my two colleagues Gary Case and Pierre Bernard. It was all about making sure after your processes and services are designed and deployed that you continually improve them.
They started by sharing the Continual Service Improvement Model which includes asking the important questions:
Where are we now?
Where do we want to be?
How do we get there?
Did we get there (did we improve)
This model is a way to view your improvement initiative. This was followed by a discussion of the 7 Step Improvement Process, then the Deming Cycle. Lot’s of great discussions that were very enlightening.
We are at the end of the conference now. It was great run! I interviewed lots of attendees and spoke to vendors. Everyone seemed to have a great time and took away a lot of valuable information that they plan to take back to the office. One of the most gratifying conversations I had was when attendees came up to me in the hall to than k me for my workshop because they learned something they plan to use.
I am already looking forward to next February to come back to Bellagio again to have a bigger and better event than this year’s successful endeavor. Thanks for being a part of it!!!.