Podcasts
Friday, April 25, 2008
Mapping IT Services
Join industry expert, Jack Probst, as he provides you with a definition of a service, as per ITIL version 3, and how value is created for those services. He further provides an understanding of how to map those IT services into the Service Catalog.
Friday, April 18, 2008
Bonus: Pink Elephant Conference 2008 - Chad Pregracke
Chad Pregracke, President of Living Lands and Waters, talking about how to raise money when all you’ve got is passion!
The Key To Transitioning Process Improvement From Project To Production, Part 5
In the conclusion to “The Key to Transitioning From Project to Production”, Gary goes through the ARCI (RACI) matrix and its various production activities and summarizes his presentation.
Please note: Following Gary’s conclusion are questions and answers. Questions are not audible due to recording limitations in the audience.
Approximate Running Time: 15.5 minutes
Friday, April 11, 2008
The Key To Transitioning Process Improvement From Project To Production, Part 4
In Part 4, Gary defines the key things to transition and creating a transition plan for each process and wraps up with a discussion of the typical roles in production.
Approximate Running Time: 10 minutes
Friday, April 04, 2008
The Key To Transitioning Process Improvement From Project To Production, Part 3
Gary continues with Part 3 establishing a Transition Team, developing a Transition Plan, identifying the elements before the transition can begin and the Transition Team’s responsibilities.
Approximate Running Time: 10 minutes
Friday, March 28, 2008
The Key To Transitioning Process Improvement From Project To Production, Part 2
In part 2, Gary examines what is meant by transitioning from program/project to production. Gary continues with criteria for developing an organizational strategy, a transition team and a transition plan.
Approximate Running Time: 14 minutes
Friday, March 14, 2008
The Key To Transitioning Process Improvement From Project To Production, Part 1
Often overlooked in many IT Service Management process improvement initiatives is how to move a newly defined IT Service Management process from a program, or project environment into production. This move has its own set of challenges and if not properly planned, there is risk that all your hard work will be viewed as less than successful. So, if you want to ensure your success, listen to this PinkPODCAST.
Overall, this high-octane podcast was developed to provide you with the key action items you must address to ensure a successful transition to production. This includes an understanding of the specific roles and responsibilities that must be in place as well as a discussion about tool training, continual process improvement and ongoing communication.
Gary Case begins his discussion on what it takes to transition an implementation from project to production. Gary will examine what occurs at the beginning and end, looks at the major failures of implementing ITIL and what the program is responsible for.
Approximate Running Time: 10 minutes
Friday, March 07, 2008
To OLA Or Not To OLA, Part 5
Laurie brings to a conclusion To OLA or Not To OLA and goes through the managing of SLAs and OLAs and provides some tips for implementing OLAs and a release plan. She summarizes with an understanding that it’s not a question of should you OLA but when you should OLA.
Approximate Running Time: 6 minutes
Friday, February 29, 2008
To OLA Or Not To OLA, Part 4
In this weeks podcast of To OLA or Not To OLA, Laurie looks at understanding the IT Service and the IT Domains, and goes through the contents of an Operational Level Agreement (OLA).
Approximate Running Time: 12.5 minutes
Friday, February 22, 2008
To OLA Or Not To OLA, Part 3
Laurie continues her discussion on IT systems and begins to explore the service dependency model and the contents of a Service Catalog and Service Level Agreement. In addition, Laurie covers an approach to implementation.
Approximate Running Time: 9.25 minutes
Friday, February 15, 2008
To OLA Or Not To OLA, Part 2
This week Laurie discusses the concept behind business goals and IT services and differentiates between an IT service and an IT system, while providing examples of the different types of services.
Approximate Running Time: 10 minutes
Friday, February 08, 2008
To OLA Or Not To OLA, Part 1
With Service Level Management (SLM) becoming an integral part of all IT organizations, a Service Level Agreement (SLA) is transforming from an application-based document to an end-to-end service-based agreement of negotiated and agreed upon levels of service and support. As a result, the ability of IT to deliver these agreed upon levels has also become more visible to customers. This is where an Operational Level Agreement (OLA) comes in! An OLA is a critical component when establishing levels of service and support. Are you using OLAs to full advantage?
Join Laurie Dolan as she provides a brief overview of SLM and its definition. She goes into what OLAs are and why they’re a necessary part of an organization.
Approximate Running Time: 12.5 minutes
Friday, February 01, 2008
Taking ITIL Beyond a Level of Control, Part 6
Gary and Brian conclude Taking ITIL Beyond the Level of Control with a discussion on tool considerations and how the CMDB is at the center of the ITSM system. They continue with different viewpoints and provide examples of integration points.
Approximate Running Time: 7.5 minutes
Monday, January 28, 2008
Special: Preview Of Pink Elephant’s Upcoming Conferences
Take a look at what President David Ratcliffe and Vice President George Spalding have in store for you as they present a podcast on the 12th Annual ITSM Conference.
For more information on the 12th Annual ITSM Conference and Exhibition held February 18-21, 2008, click here.
Friday, January 25, 2008
Taking ITIL Beyond a Level of Control, Part 5
In part 5, Gary and Brian discuss what drives continuous improvement of a process and what needs to be considered.
Approximate Running Time: 12.0 minutes