IT Service Catalog Examples

The Service Catalog Is the Central Pillar of an IT Service Organization

 I would like to share a conversation I recently had with a class focused on Integrated Service Management. The class was discussing the evolution of an IT organization’s culture and customer engagement approach as they moved from a technology lifecycle or asset mindset to one focused on holistic products and services that support customer outcomes. One of the students in the class made this very bold statement of dependency. 

“It seems to me that an organization’s successful adoption of a Service Management model is dependent and linked to the maturity of their Service Catalog or its existence!”

The Thee Natures & Customers of the IT Service Catalog

Recently I co-wrote a book with Rodrigo Flores and Bill Fine of NewScale called “Defining IT Success Through the Service Catalog”

Defining IT Success Through The Service Catalog

One of the key elements of this book is the explanation that the Service Catalog has three distinct natures and three different customer roles. Until you realize this, you will probably have a limited view of the purpose and importance of this critical success factor for developing an IT Service Architecture.

Service Catalogs - Clearly a HOT Topic!

David Ratcliffe, President | February 2, 2007 Books
A quick note to say "well done" to Pink's Troy DuMoulin & Rodrigo Flores of newScale (http://www.newscale.com). The two of them, along with Bill Fine, also of newScale, have just published a book titled "Defining IT Success Through The Service Catalog". Yesterday they hosted a webinar to overview...