The Service Catalog Is the Central Pillar of an IT Service Organization
I would like to share a conversation I recently had with a class focused on Integrated Service Management. The class was discussing the evolution of an IT organization’s culture and customer engagement approach as they moved from a technology lifecycle or asset mindset to one focused on holistic products and services that support customer outcomes. One of the students in the class made this very bold statement of dependency.
“It seems to me that an organization’s successful adoption of a Service Management model is dependent and linked to the maturity of their Service Catalog or its existence!”
Phew! Another one almost wrapped up. I say "almost" because while the program is finished and most people are heading home, the Pink Global Events team still have a lot of packing, shipping and unpacking to do. Then, when we're all back in the office there'll be various de-brief meetings...
And wow - once more!
We're almost at the end of this year's Conference, and in planning the final keynote session we wanted someone inspirational but also light-hearted and fun. We got it for sure with Ron! With his funny stories and insights on business he was like a breath...
Wow - again!
Astronauts are always popular, but our audience really took to Eileen. Pilot of 2 Shuttle missions and Commander of 2 more, including the "Return to Flight" mission after the Columbia tragedy - here we had a true American heroine. The audience were clearly impressed with her stage presence and ...
Recently I co-wrote a book with Rodrigo Flores and Bill Fine of NewScale called “Defining IT Success Through the Service Catalog”
Defining IT Success Through The Service Catalog
One of the key elements of this book is the explanation that the Service Catalog has three distinct natures and three different customer roles. Until you realize this, you will probably have a limited view of the purpose and importance of this critical success factor for developing an IT Service Architecture.
Wow!
At the end of today we wanted someone who could lighten things up after a hard day of concentration. We were spot on with Chris Bliss! Not only did he have a lot of humorous observations about the world of IT, information and IT Service Management in particular -...
Wow - what a session!
Afterwards I heard lots of comments that Chris was the best speaker we've ever had. That's a pretty high standard when you consider how many great keynote speakers we've had in the past. One thing's for sure - I've never seen so many people line...
A quick note to say "well done" to Pink's Troy DuMoulin & Rodrigo Flores of newScale (http://www.newscale.com). The two of them, along with Bill Fine, also of newScale, have just published a book titled "Defining IT Success Through The Service Catalog". Yesterday they hosted a webinar to overview...