Pink’s Latest Book - “IT Service Management Strategies That Work: Guidance for Executives”
A Greener Pink
In the office I've begun socializing the idea of Pink becoming greener.
So, what can we do to become more environmentally responsible? Here are a few thoughts we're working with:
When a large part of our business is classroom-based Education - there's certainly a lot of paper flying about! So...
Server Consolidation, Virtualization and Service Criticality
Complexity & High Risk Is An Argument For More Knowledge Not Less!
This morning I was reading my copy of Network World and pondering the trends in IT Service Management in context with the hot topics being talked about within the recent technology centric magazine articles.
For several years we have...
Have You Had A Pink Experience?
If so, please tell me about it.
I'd really like to hear what you liked about the Pink Elephant course you attended; or what you think we can improve. You can .(JavaScript must be enabled to view this email address), or write a comment.
February Conference Update - Craig Ferguson
We just confirmed that TV's Craig Ferguson (of the "Late, Late Show" on CBS) will be our opening keynote in Las Vegas. What can a talk show host tell us about IT Service Management you might ask? Well, you'll just have to wait and see. But I can tell you...
Dealing With Rogue Support Agents
What To Do When Forward Deployed IT Support Agents Go Rogue Or Will Not Play Many organizations with remote or branch support staff face a common and perplexing challenge. Faced with the very real need to provide onsite support, local IT talent is hired to work at distributed business unit...