Preview Of The Upcoming Las Vegas Conference
George Spalding and I recorded a podcast the other day to preview what's in store next month at the 12th Annual ITSM Conference and Exhibition.
Who Is My Customer?
A critical aspect of understanding IT Service Management is the ability to distinguish just who you are trying to serve.
As a reader you might read this first statement and raise an eyebrow at what seems to be an obvious question since you probably have a fairly good perception of...
Rant Alert! - A Unique Perspective On Pass Rates From EXIN
So EXIN thinks that there's only one criterion for whether you pass an exam or not - how prepared you are. In other words it's all up to you! Hmm.
Don't you think the quality of the exam has something to do with it? For example, what if the questions...
Rant Alert! - Accreditation Has Teeth, At Last
Great to see that, as of the start of this year, Loyalist Certification Services (Pink's primary supplier of examinations in North America) has decided to only supply exams to training providers who are accredited.
We've been campaigning for this since day 1 (literally) and it just goes to show that if...