14th Annual ITSM Conference Preview

David Ratcliffe, President | September 29, 2009 Events
WOW! Even I was impressed when I looked at the new preview announcement for next February's ITSM Conference in Las Vegas. I have to admit that the musical theme wasn't my first choice but - I think it works! Look at the preview and decide for yourself! No matter what...

ITSM Fashion Tips

David Ratcliffe, President | September 17, 2009
Just noticed that the top trending topic on Twitter is #WhatNotToWear. OK, so now I can get these off my chest! I can imagine a few people in the office and in my family who'll think it's a real hoot that I'm giving fashion advice, but these have been bugging...

Whirlwind Tour of Pakistan Wraps-Up

Three major cities - Islamabad, Lahore & Karachi - in just 3 days. But now it's all over. Gary Case and I had a very interesting, enjoyable and illuminating time in Pakistan. We visited 2 major customer prospects with our prospective new partner - Trillium Information Security Systems - and then spoke at...

Islamabad to Lahore in 4 Hours - By Car

David Ratcliffe, President | September 11, 2009 Travel
The countryside was spectacular, so I tried really hard to get some decent pictures out of the car window today. But we were traveling so fast on the highway that they are all too blurry to post. I suspected that might be the case so I started shooting video. But...

Translation - Please!

David Ratcliffe, President | September 3, 2009 Events
Yesterday I received an e-notice about an IT conference that was new to me (I had not seen or heard of it before). So I sent the link to two of my Pink buddies - George & Troy - to ask for their opinions as to whether we should be represented...

My World Of ITSM Really Can Be Fun - Sometimes

David Ratcliffe, President | September 1, 2009
Two things happened today that made me stop and literally laugh out loud. I don't think I'm particularly dry and boring - but laughing out loud is not something I do very often when I'm sitting alone in my office. (It's mainly done by people who have to sit here...