Our IT Measures Are Not Balanced

What Get's Measured Gets Done & Sometimes What's Measured Is The Only Thing That Gets Done Over the last few months I have been thinking about what it means to develop meaningful measures for IT Management. Of course this is due in part to the fact that I was working on...

Integrated ITSM Project Plans

Successful ITSM Project Plans Integrate 4 Core and Dependent Work streams It culture and method has a pre-disposition to work in silos and this can often be translated to how we tackle IT Service Management projects. What I have often observed is that separately managed projects with their own project plans...