Practitioner Radio - The Problem With Problem Management
Wow I am so excited about a new project Chris Dancy and I are working on called Practitioner Radio. This is going to be a weekly Podcast done in Radio interview style that gets down to the meat and potatoes of Service Management adoption. Have a Listen to this 30 min...
Strategic Roadmap Workshop
Translating Knowledge Into Results So you have taken the ITIL®️ Foundations course and a couple of the intermediate level courses and you have been asked to establish an IT Service Management improvement program and roadmap! How do you get started on this activity and what do you need to...