Are You Ready? Do You Get IT?
Mind Blowing Pink Elephant Opening Video
Today was an awesome and powerful first day of the Pink Elephant Service Management Conference.
The mood is electric and the audience is fully engaged with great keynote speakers like Michael Abrashoff and Tim Sanders.
However the I was totally blown away by the...
Practitioner Radio Episode 5 - Release and Deployment
Join Chris Dancy and I as we take a we look at one of the major sources of un-planned downtime Release and Deployment Management. You may have heard that Change Management is the cause of the majority of production issues. In actual fact the process of Release and Deployment Process...
Practitioner Radio Episode 4 - Change Management
Join Chris Dancy and I as we take a practical no nonsense look at Change Management
Podcast Link on iTunes: Change Management
Changes in isolation are deadly. Show Notes
ServiceSphere Blog
Problem Management (Blog and Podcast)
Service Levels (Blog and Podcast)
Change Management (Blog)
Family Calendar
Who should...
Practitioner Radio Episode 3 - Service Level Management and SLAs
Service Level Agreements Can Be A Blessing Or A Curse Depending How You Go About Getting There! Hello Folks Here is the Latest Episode of Practitioner Radio where Chris Dancy and I take a poke at Service Level Management and SLA's This show addresses the tough questions about how...