ITSM Enabler, Constraint, Terminal Blockage
Enabler? Constraint? or Terminal Blockage? The long time readers of this Blog will know that I am a big proponent of the the Continual Service Improvement principles related to The Theory of Constraints (TOC). Two central messages of TOC in my own words are:
Every system for generating value has...
Practitioner Radio Episode 8 - Financial Management
Your Money For Nothing and Your IT For Free Chris Dancy and I Explore Everyone's Favorite Topic - Money!!
Troy's Thunder Bolt Tip of The Day: The day you began your ITSM journey you began the march down a path that will inevitably lead you to a...