To Change Behaviour You Need To Address Training & Culture
In a recent blog post I overviewed the Kirkpatrick Model for evaluating training effectiveness. A neat discussion ensued with some folks in our ITSM industry who's opinions I respect - and so I'd like to follow-up today with some additional thoughts on how we enable Level 3 in the Kirkpatrick Model...
Shameless Plug For Our Daughter’s Music!
The Ratcliffe household - mom, Fatima, along with dad and brother's Jon & Dan as well as sister Amy - are all very proud of our youngest daughter, Meg.
She's been passionate about music for many years and just loves songwriting and performing.
This first song "Walking With Dinosaurs" is one...
Updated Session Materials From Last Week’s Knowledge11 (Service-now.com User Conference)
Ask anyone at Pink and they'll tell you I'm the biggest stickler for making sure we never present anything where the speaker's visual aids do not match up with the handouts. Some speakers are so conscientious (I'm being generous here) that they continue working on their presentation after the deadline...
Having Fun On The Radio Right Now!
Talking with Eve & Amanda.
http://www.socialmediadelivered.com/on-the-radio/
Practitioner Radio Episode 9 - Event Management
Event, Incident or Crisis? When And What Does It Matter Chris Dancy, Martin Erb and I discuss the vagaries of Event Management
Show Notes:
Practitioner Radio Episode 9 — Event Management
Top Practitioner Radio Episode # 7 (Service Catalog)
Guest “Martin Erb” Director Professional Services Pink Elephant
Martin should be...