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Don't Panic



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Troy DuMoulin, VP, Research & Development

Troy is a leading ITIL® IT Governance and Lean IT authority with a solid and rich background in Executive IT Management consulting. Troy holds the ITIL Expert certifications and has extensive experience in leading IT Service Management (ITSM) programs with a regional and global scope.

He is a frequent speaker at IT Management events and is a contributing author to multiple ITSM and Lean IT books, papers and official ITIL publications including ITIL’s Planning To Implement IT Service Management and Continual Service Improvement.


The Guide

"This blog is dedicated to making sense out of the shifting landscape of IT Management. Just when we thought we had a good handle on managing technology, the job we thought we knew is being threatened by strange acronym’s like ITIL, CMMI, COBIT, ect.. Suddenly the rules have changed and we are not sure why. The goal of this blog is to offer an element of sanity and logic to what can appear to be chaos."

Hitch Hiker's Guide to the Galaxy

"In many of the more relaxed civilizations on the Outer Eastern Rim of the Galaxy, the Hitch Hiker’s Guide has already supplanted the great Encyclopedia Galactic as the standard repository of all knowledge and wisdom, for though it has many omissions and contains much that is apocryphal, or at least wildly inaccurate, it scores over the older more pedestrian work in two important respects.

First, it is slightly cheaper: and secondly it has the words DON’T PANIC inscribed in large friendly letters on its cover."
~Douglas Adams


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Tuesday, September 20, 2011

Practitioner Radio Episode 13 - Service Portfolio Management

The statement “you manage what you know” is even more accurate than the old saying “you manage what you measure!”

Join Chris and I as we look at the strategic process of Service Portfolio management as a critical means for managing and prioritizing the build / run life cycle of value and how to avoid Legacy Hoarding.

Practitioner Radio Episode 13 - Service Portfolio Management from ServiceSphere on Vimeo.

Show Notes:

  • ITIL 2011e (Changes focused on re-packaging and presentation of information in better ways)
  • Service Catalog Book
  • Service Catalog Episode
  • Service Level Management Episode
  • Service Portfolio and the CMDB
  • Service Lifecycle Management (Concept, Requirements, Build, Test, Publish, Run, Retire)
  • Demand Management Episode
  • Service Governance Roles (Service Owner, Service Category Owner?)
  • The Service Portfolio is the business case for common processes
  • The Service Definition Evolution, (Request - Service Catalog - Service Portfolio)
  • Service Portfolio and Project Portfolio
  • Service Portfolio Inputs (New Markets, Customer Requirements, CSI of Existing Services)
  • Adding Complexity without Retiring Legacy
  • IT Hoarders (CIO’s Nightmare)
  • Service Owner understands Service Use
  • Client Relationship Manager understands Service Demand
  • Project Portfolio and Application Focused versus Service Focused
  • Service Oriented Cultural Evolution
  • Cloud Services and Service Portfolio Management
  • Collections of Portfolios
  • Service Portfolio The Picture On the Puzzle Box

Thunder Bolt Tip: Service Portfolio Management is in effect the heart of why ITIL even exists. The definition and management of services our customer’s want is the only business case for IT management processes.

Troy’s and Chris’s Thoughts What Are Yours?

“In our view, successful reform is not an event. It is a sustainable process that will build on its own successes - a virtuous cycle of change.” ~Abdallah II

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Posted by Troy DuMoulin on 09/20 at 05:22 PM
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Don't Panic

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