Practitioner Radio Episode 17 - Technology vs Service Management
Technology Versus Service Management - A Tale Of Two Cities With Complementary But Different Goals By necessity we design and model services based on systemic relationships. We see the evidence of this fact when we enter an IT Architect's office space by the presence of complex UML diagrams on...
Practitioner Radio Episode 16 - Request Fulfillment
Managing and Automating the Order / Fulfillment Process for IT Service Delivery Providing clear insight into how services are requested and provisioned is a core competency of any Service Organization. This episode of Practitioner Radio looks at how to implement Request Fulfilment front ended by the Service Catalog and the Service...
Practitioner Radio Episode 15 - Business Relationship Management
IT Shops have 3 front doors to handle demand: Business Relationship Management, Service Catalog and The Service Desk With the ITIL®️ 2011e release BRM has been elevated to stand on its own as the strategy process and role for establishing and managing business requirements and expectations. Join Chris and I...