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Troy DuMoulin, VP, Research & Development

Troy is a leading ITIL® IT Governance and Lean IT authority with a solid and rich background in Executive IT Management consulting. Troy holds the ITIL Expert certifications and has extensive experience in leading IT Service Management (ITSM) programs with a regional and global scope.

He is a frequent speaker at IT Management events and is a contributing author to multiple ITSM and Lean IT books, papers and official ITIL publications including ITIL’s Planning To Implement IT Service Management and Continual Service Improvement.

 

The Guide

"This blog is dedicated to making sense out of the shifting landscape of IT Management. Just when we thought we had a good handle on managing technology, the job we thought we knew is being threatened by strange acronym’s like ITIL, CMMI, COBIT, ect.. Suddenly the rules have changed and we are not sure why. The goal of this blog is to offer an element of sanity and logic to what can appear to be chaos."


Hitch Hiker's Guide to the Galaxy

"In many of the more relaxed civilizations on the Outer Eastern Rim of the Galaxy, the Hitch Hiker’s Guide has already supplanted the great Encyclopedia Galactic as the standard repository of all knowledge and wisdom, for though it has many omissions and contains much that is apocryphal, or at least wildly inaccurate, it scores over the older more pedestrian work in two important respects.

First, it is slightly cheaper: and secondly it has the words DON’T PANIC inscribed in large friendly letters on its cover."
~Douglas Adams

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Monday, December 12, 2011

Practitioner Radio Episode 18 - TOC, LEAN and Six Sigma The Three CSI Sisters

Quality Management Systems and Process Frameworks Live In A Symbiotic Relationship

Symbioses - interaction between two different organisms living in close physical association, typically to the advantage of both.

Join Chris and I look at the practical application of Theory Of Constraints, Lean Thinking and Six Sigma as the three sisters for Continual Service Improvement.

QUALITY SYSTEMS ARE NOT FRAMEWORKS - PRACTITIONER RADIO EPISODE 17 from ServiceSphere on Vimeo.


Show Notes:

Troy’s Thunder Bolt Tip of The Day:

Remember that Quality Systems such as Lean, TOC and Six Sigma are more than beneficial to process improvement. They provide the drive and direction to keep processes fresh, relevant an most important Fit for purpose.


Troy’s & Chris’s Thoughts What Are Yours?

“A man gazing on the stars is proverbially at the mercy of the puddles in the road.” ~Alexander Smith


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Posted by Troy DuMoulin on 12/12 at 11:28 PM
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Don't Panic

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