Attending A Conference Is No Cakewalk!
Just read a note from Pink's Rich Petti, who was here in Las Vegas delivering a pre-Conference workshop as well as for the Conference itself. Year after year Pinkers comment after the event how much walking they did. Rich says ....
"Used my iPod NANO to record walking at pre-conf and...
Still Haven’t Had Time To Catch My Breath ....
..... after another fantastic experience at our Annual International IT Service Management Conference & Exhibition. By early next week I plan to make a few notes here of my observations and other stories from the Conference, But for now, the rest of this week is being taken up with internal Pink meetings....
My Presentation - “4 Rules For Transferring Knowledge Into Results”
4_Rules_For_Transferring_Knowledge_Into_Results.pdf
Watch The 16th ITSM Conference & Exhibition Keynotes LIVE HERE!
For the first time (it's only taken us 16 years!) we'll be streaming the keynote sessions from this year's Conference live via the web!
Watch live streaming video from pinklive at livestream.com
You can either come back here and watch us, or better still go directly to http://www.livestream...
Practitioner Radio Episode 21 - Culture & ITSM Transformation Projects
ITSM Transformations Are Really People Change Projects
When it comes down to it you can buy a feature rich ITSM tool and even great looking documentation but you cannot buy the hearts and minds of your people.
The culture of your organization has a major impact on your ability to...
Are You A “Named Leader” Or “Un-Named Leader”?
The more I think about the problems we face in IT Service Management (and I'm doing a lot of this thinking right now in preparation for the world's biggest ITSM Conference coming up just over a week from now!) - it's People and the way they behave (culture) that we...
The IT Manager Says The Fighter Jet Can’t Take Off
I just received a wonderful note from my Pinker colleague, Alan McCarthy, who's based in our UK office. He tells a brief story that begins at the itSMF UK Conference at the end of last year; flashes back to his work experience at British Aerospace in the 1970s; then culminates...