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Troy DuMoulin, VP, Research & Development

Troy is a leading ITIL® IT Governance and Lean IT authority with a solid and rich background in Executive IT Management consulting. Troy holds the ITIL Expert certifications and has extensive experience in leading IT Service Management (ITSM) programs with a regional and global scope.

He is a frequent speaker at IT Management events and is a contributing author to multiple ITSM and Lean IT books, papers and official ITIL publications including ITIL’s Planning To Implement IT Service Management and Continual Service Improvement.

 

The Guide

"This blog is dedicated to making sense out of the shifting landscape of IT Management. Just when we thought we had a good handle on managing technology, the job we thought we knew is being threatened by strange acronym’s like ITIL, CMMI, COBIT, ect.. Suddenly the rules have changed and we are not sure why. The goal of this blog is to offer an element of sanity and logic to what can appear to be chaos."


Hitch Hiker's Guide to the Galaxy

"In many of the more relaxed civilizations on the Outer Eastern Rim of the Galaxy, the Hitch Hiker’s Guide has already supplanted the great Encyclopedia Galactic as the standard repository of all knowledge and wisdom, for though it has many omissions and contains much that is apocryphal, or at least wildly inaccurate, it scores over the older more pedestrian work in two important respects.

First, it is slightly cheaper: and secondly it has the words DON’T PANIC inscribed in large friendly letters on its cover."
~Douglas Adams

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Friday, April 13, 2012

Practitioner Radio Ep. 24 Availability and Problem Management - The Conjoined Twins

Two Processes That Share Common DNA

Synergy Happens when two or more things functioning together produce a result not independently obtainable.


Problem and Availability Management are both effective and practical processes in their own rights. However, combined or integrated with purposeful intent they shine!

Join Chris and I as we discuss the practical application and combination of these two key ITSM processes.

 

 

PROBLEM & AVAILABILITY MANAGEMENT - THE CONJOINED TWINS - PRACTITIONER RADIO EPISODE 24 from ServiceSphere on Vimeo.

Show Notes:


Troy’s Thunder Bolt Tip of The Day: When making decisions about Process Ownership consider paring Problem and Availability Management as a very strong combination.

Troy’s & Chris’s Thoughts What Are Yours?

“Synergy — the bonus that is achieved when things work together harmoniously.” Mark Twain


To subscribe to Pink’s Podcasts on iTunes

 

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