Practitioner Radio Episode 27 - Dealing With Rogue Support Agents
Rogue: Behaving in ways that are not expected / living apart and distinct from the rest of the group!
Most listeners of this Podcast Series will have personal stories to share about individuals or groups that have gone their own way and are proud of the fact. They don't buy into...
Practitioner Radio Episode 26 - Distributed Service Desk Strategies
Support is a Base Element on the periodic table of any Service Organization Join Chris and I as we discuss the reality of complex support models and how we need to find a way to bring structure, flow and logic to what today is often a complex and jumbled support...
The Great Pink Jelly Bean Contest!
Take a look at the two pictures of a jar on my desk filled with pink & blue jelly beans. How many jelly beans do you think it took to fill the jar?
Go on - take a guess! Or do some math and work it out, after all you have...