Practitioner Radio Episode 32 - Project and Change Management Integration
What Comes First The Project or The Change? Or Perhaps They Are The Same Thing With Different Names? If I had a a $dollar for every time I have had someone asked me how does ITIL®️ Change Management, Project Management and Software Development for that matter work together I...
PinkChile12: My Keynote & “Dragon’s Den” Materials
Here are the materials from my two talks at Pink's 3rd Annual IT Service Management Conference here in Santiago, Chile this morning.
First, the opening keynote, where I discussed the leadership qualities we all should identify and try to develop within us. You do NOT have to be in a...
Plenty Of Opportunities For More Customer Service Training!
Sometimes, after being in the education & Consulting industry for over 25 years, I wonder if we still need to teach people the basics of stuff like customer service. After all, there's hundreds of books, courses, blogs and conferences dedicated to this subject. Surely everyone who needs to demonstrate good customer service...
Practitioner Radio Episode 31 - Hands On with Experiential Learning
Some Times You Just Have to See It to Believe It & For IT Mgmt. To Make Sense!
In the internet driven, On demand world we live in, where we see a rise in short attention spans and a sizeable part of our population being labeled with the fashionable syndromes of ...