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The Hitch Hiker's Guide to the IT Galaxy and Beyond
Don't Panic



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Troy DuMoulin, VP, Research & Development

Troy is a leading ITIL® IT Governance and Lean IT authority with a solid and rich background in Executive IT Management consulting. Troy holds the ITIL Expert certifications and has extensive experience in leading IT Service Management (ITSM) programs with a regional and global scope.

He is a frequent speaker at IT Management events and is a contributing author to multiple ITSM and Lean IT books, papers and official ITIL publications including ITIL’s Planning To Implement IT Service Management and Continual Service Improvement.


The Guide

"This blog is dedicated to making sense out of the shifting landscape of IT Management. Just when we thought we had a good handle on managing technology, the job we thought we knew is being threatened by strange acronym’s like ITIL, CMMI, COBIT, ect.. Suddenly the rules have changed and we are not sure why. The goal of this blog is to offer an element of sanity and logic to what can appear to be chaos."

Hitch Hiker's Guide to the Galaxy

"In many of the more relaxed civilizations on the Outer Eastern Rim of the Galaxy, the Hitch Hiker’s Guide has already supplanted the great Encyclopedia Galactic as the standard repository of all knowledge and wisdom, for though it has many omissions and contains much that is apocryphal, or at least wildly inaccurate, it scores over the older more pedestrian work in two important respects.

First, it is slightly cheaper: and secondly it has the words DON’T PANIC inscribed in large friendly letters on its cover."
~Douglas Adams


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Monday, October 29, 2012

Practitioner Radio Episode 32 - Project and Change Management Integration

What Comes First The Project or The Change? Or Perhaps They Are The Same Thing With Different Names?

If I had a a $dollar for every time I have had someone asked me how does ITIL Change Management, Project Management and Software Development for that matter work together I would be taking my wife out to a fancy steak dinner for her birthday next month.

But seriously, it is a legitimate question that often gets us stranded in territorial debates and twisted into knots of framework semantics about which discipline covers what. From my perspective there are several areas of overlap that need to be seen as collaborative vs competitive. Change Management, Project Management and Software Development are all supposedly working towards the same goal of introducing change into the live customer environment in such a way that objectives are realized without unplanned consequences.

Join Graham Price, Chris Dancy and I was we explore this topic and talk about the reality of Change Systems.


  • Moustache Wars
  • Turf wars between Project, Software Development (SDLC) and ITSM processes
  • Prince 2 vs PIMBOK
  • Project & Operations need to work together to manage Risk
  • Project are just another name for Change
  • Why is Project Management almost invisible in ITIL V3? (IT Skeptic)
  • Sources of Projects
  • Systems of Change: What you actually call a Change Management is not the totality of your Change Management System.
  • Service Portfolio Management
  • Projects & Change Management both focus on: Output, Outcome & Benefits
  • Project Managers are in effect a Change Manager for Projects and the Steering Committee the CAB
  • Major Changes are Often Called Projects
  • DevOPS ITSM Weekly Podcast
  • The Philosophy of Project Management office: We are about introducing change to the organization that best helps to manage the risk of that change?
  • Project Managers have to often move things into production even when they raise flags.
  • On Time, On Budget often overrides Risks
  • Where should the governance be for “Go Live” decisions?
  • Tiered Governance Levels: Board, IT Portfolio, Project,
  • In an organization where the focus is on Build over Run, everything is a Project
  • Business Relationship Manager

Graham’s Tip Synopsis: Change is not what something imposed on us Change is something we do for managing Risk.

Graham’s, Chris’s and Troy’s Thoughts What Are Yours?

“I may not have gone where I intended to go, but I think I have ended up where I needed to be.” ~Douglas Adams

To subscribe to Pink’s Podcasts on iTunes

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Don't Panic

Friday, October 12, 2012

Practitioner Radio Episode 31 - Hands On with Experiential Learning

Some Times You Just Have to See It to Believe It & For IT Mgmt. To Make Sense!

In the internet driven, On demand world we live in, where we see a rise in short attention spans and a sizeable part of our population being labeled with the fashionable syndromes of Attention Deficit Hyperactivity Disorder (ADHD) and Dyslexia. The practical reality of sitting for long protracted periods of time to learn new skills becomes a major roadblock to learning.

Combine this with the observation that many people in the technology field prefer interactive hands on learning styles over the classic classroom experience and we have to take the concepts of experiential learning seriously.

In this week’s show Chris and I are Exploring the intriguing concepts of of Experiential Learning as a preferred learning style for many

Show Notes:

  • Global Processes Episode 30
  • Kinesthetic learning
  • Montessori Schools
  • Education vs. Skills based learning
  • What types of feedback is Pink Elephant getting from the different types of learning.
  • Gamification = Experiential learning
  • Kolb Learning Styles
    • Kolb Learning Styles
    • Diverging (feeling and watching)
    • Assimilating (watching and thinking)
    • Converging (doing and thinking)
    • Accommodating (doing and feeling)
  • Myers Briggs for Education
  • Khan Academy (Reverse Learning)
  • Why is pain a motivator?
  • No one wants to be told their baby is ugly
  • 3rd Person learning
  • Hook Book Look took
  • Stakeholders learn different, so consider how you message

Troy’s Thunder Bolt Tip of The Day: When considering your education objectives pay close attention to the learning style and model that fits your organization’s culture. Consider what you want to obtain conceptual knowledge or useful life skills.

Troy’s & Chris’s Thoughts What Are Yours?

“Life can only be understood backward, but it must be lived forward.”  ~Soren Kierkegaard

To subscribe to Pink’s Podcasts on iTunes

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Posted by Troy DuMoulin on 10/12 at 02:56 PM
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