Practitioner Radio Episode 36 - 2012 Year In Review
Looking Ahead by Looking Behind! As I work in my home office during the Christmas Break I have already seen several year in review TV documentaries looking at the highlights of 2012 and looking forward with hope at what the new year will bring. In keeping with this tradition join Chris...
Practitioner Radio Episode 35 - Customer Self Service
Looking At Self Support Options Through A Practical Lens Product Support is a DNA element for all service providing organizations. As such many organization's begin their Service Improvement efforts in this area. Customer Support when done right is a great contributor to customer satisfaction, when done wrong will often...
Practitioner Radio Episode 34 - Online Learning & Emerging Trends
Today's Fast Paced Online & Connected Workforce Is Looking For Virtual Learning Opportunities In our business and home lives we are increasingly becoming connected to online social networks which parcel out to us our daily dose of news, entertainment, communication, shopping and family connectivity. Combine this with a business...
A Pink Treasure!
This week fellow Pinker Robin Hysick and I are sitting in on two of our ITSM Intermediate courses at the Winter Education Symposium here in Orlando, Florida. We have all 4 Capability courses - SOA, RCV, PPO, OSA - as well as the MAL course going in the convention centre of...