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The Hitch Hiker's Guide to the IT Galaxy and Beyond
Don't Panic



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Troy DuMoulin, VP, Research & Development

Troy is a leading ITIL® IT Governance and Lean IT authority with a solid and rich background in Executive IT Management consulting. Troy holds the ITIL Expert certifications and has extensive experience in leading IT Service Management (ITSM) programs with a regional and global scope.

He is a frequent speaker at IT Management events and is a contributing author to multiple ITSM and Lean IT books, papers and official ITIL publications including ITIL’s Planning To Implement IT Service Management and Continual Service Improvement.


The Guide

"This blog is dedicated to making sense out of the shifting landscape of IT Management. Just when we thought we had a good handle on managing technology, the job we thought we knew is being threatened by strange acronym’s like ITIL, CMMI, COBIT, ect.. Suddenly the rules have changed and we are not sure why. The goal of this blog is to offer an element of sanity and logic to what can appear to be chaos."

Hitch Hiker's Guide to the Galaxy

"In many of the more relaxed civilizations on the Outer Eastern Rim of the Galaxy, the Hitch Hiker’s Guide has already supplanted the great Encyclopedia Galactic as the standard repository of all knowledge and wisdom, for though it has many omissions and contains much that is apocryphal, or at least wildly inaccurate, it scores over the older more pedestrian work in two important respects.

First, it is slightly cheaper: and secondly it has the words DON’T PANIC inscribed in large friendly letters on its cover."
~Douglas Adams


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Tuesday, January 29, 2013

Practitioner Radio 38 - Pink13 Preview Show

Looking Forward With Great Anticipation & To An Amazing Event!

On today’s show Chris and I invite you to a Pink13 Preview - Trailer with our Special Guest George Spalding who shares his inside knowledge about the must see elements of this years IT Service Management conference.

Show Notes:

  1. Chris’ Trivia: what happened this day in January 2011?
  2. Pink11 video went viral – social media
  3. Episode 22 recorded at Pink12 was 2nd most listened to ever
  4. Practitioner Radio Ep39 will be recorded live at Pink13 on 18th Feb – Grand Ballroom, 7.30am
  5. Pink13 Schedule
  6. Attendance this year looking good
  7. Social media: @theITILexperts also @Pink_13 for live updates
  8. Hashtag #Pink13 for all tweets
  9. Streaming keynote sessions live!
  10. Increase of HE and government organizations attending
  11. Re-invent for new generation
  12. Different speed tracks needed
  13. Pink getting into training on frameworks
  14. Reasons for attending change year to year
  15. IT is still trying to do more with less – EFFICIENCY
  16. Heroism doesn’t scale well!
  17. Accommodating wi-fi for multiple devices
  18. Can you really be in two places at once and take it in?
  19. Adapting events to the multi-tasking, multi-device era
  20. Bobble heads are back!

George’s Thunderbolt Tip of the Day: Pink13 – be there or be square!

Troy’s, Chris’s and George’s Thoughts What Are Yours?

“Part of show business is magic. You don’t know how it happens.”  Sammy Davis, Jr.

To subscribe to Pink’s Podcasts on iTunes

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Posted by Troy DuMoulin on 01/29 at 04:10 PM
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Don't Panic

Practitioner Radio 37 Portfolio Mgmt. Trains, Tunnels and Plate Spinning

Managing The IT Service Portfolio Can Sometimes Feel Like Spinning Plates

The only constant in the universe is Change! This is certainly true when we look at managing the incoming business Demand for IT Services. The question then becomes how do we effectively manage the volume of change through the value stream of “Demand, Plan, Build Run”.

The answer is not very well if we organize and manage this value stream as separate IT disciplines and practices which is the reality for most organizations today. Rather than focusing on establishing an operating model that looks at the full supply chain flow most organizations will optimize these three areas as individual silos with very tenuous connections.

Join Chris and I as we speak to our guest speaker Jack Probst about the concept of an IT Factory and the critical nature of an IT operating Model.

Show Notes:

  1. Jack: Itsmf USA President Elect for 2014
  2. Plan, Build, Run – define who does what
  3. Ep19: The Strategic Role of The IT Operating Model
  4. Plate-spinning in IT
  5. Theory of constraints
  6. Add a valve! Resource management
  7. See Ep32 for Project management
  8. Trains rushing toward a tunnel – need a good switcher
  9. Jack’s session at Pink13 ‘IT as a factory’ Tuesday 4.35pm
  10. Ep18 – Lean, TOC and Six Sigma
  11. Troy’s blog on the ITIL incident and problem change dance
  12. Chris and Troy at Pink13, Monday 7.15am
  13. 2013 - year of gratitude

Jack’s Thunderbolt Tip of the Day: Think about service lines!

Troy’s Chris’s and Jack’s Thoughts What Are Yours?

On the importance of Project Management Operations keeps the lights on, strategy provides a light at the end of the tunnel, but project management is the train engine that moves the organization forward. Joy Gumz

To subscribe to Pink’s Podcasts on iTunes

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Don't Panic

Sunday, January 27, 2013

A Brief Look Inside PinkSCAN Online

Taking A Look At PinkSCAN Online

For those of you who may be interested in Pink Elephant’s Online ITSM Self Assessment Tool I have recorded a screencast this weekend while checking out the cool new features of Camtasia for Mac 2.3

Show Notes:

  1. Blog Article: Deploying vs. Documenting Best Practices
  2. Blog Article: Why Bother With Process Assessments
  3. Pink Online Webpage

“He who knows others is learned; He who knows himself is wise.”~Lao-tzu, Tao te Ching

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