Do You REALLY Care About The Environment But Do Also You Want MORE Of What We Have?
At the beginning of this month we launched our e-materials strategy for all education products. In a nutshell, what this means is we no longer automatically provide printed manuals & handouts for our courses. Instead we load everything up to a server and give students the ability to download the...
The ITSM Universe Within
I'm reading an interesting book right now - "The Universe Within" by Neil Turok.'
The book begins with an explanation of the title. The author describes how one of the greatest strengths possessed by humans is our ability "To conceive of the universe within our minds". It seems that ...
The WHATs and HOWs Of A Great IT Service Management Leader?
There are two types of leaders:
1. The Designated Leader - who has been appointed or promoted into the position.
2. The Self-Empowered Leader - who is not in a position of authority the same as A "Designated Leader", but who demonstrates many of the qualities of a good leader.
I've talked...
Practitioner Radio 39 - Service Orchestration
All Good Orchestra's Need A Common Score In Order To Play In Harmony Or Else They Delivery Cacophony The power of a good analogy is that it allows someone to describe a complex and sometimes conceptual idea in a simple manner that most people can understand without interpretation or...