Practitioner Radio 41 - The Evolution & Children Of Service Level Management
Customer Satisfaction Is All About Strong Positive Relationships! As IT is emerging from its technology centric shell and stepping up to its role as a strategic partner and service provider within the business value system the roles required to manage this relationship have evolved over time. The evolution of ITIL...
News From “Newco”!
I just received the attached document - a newsletter from "Newco" - with some answers to perceived FAQs around the recent announcement about "Best Management Practice".
The newsletter requested recipients pass on this news - so here you are!
Best_Management_Practice_eBulletin_Issue_01.pdf
How Certification Can Help Translate Knowledge Into Results
Here are the visual aids from this afternoon's talk at the APMG Showcase event in Toronto.
You might wonder how certifications can help with results - well it's not a direct cause & effect; the point of my talk is that you need to VERIFY that the training & certification you have...