Practitioner Radio 48 - ITSM Roadmap Planning
A Journey Is Best Started When You Know Which Direction You Are Heading And How You Are Going To Get There. The ITSM Continual Improvement Model Asks Several Key Questions
- What Is the Vision? This Episode
- Where Are We Now?
- Where Do We Want To Be?
- How Do We Get There? This Episode
- Did We Get There?
- How Do We Keep The Momentum Going?
This episode deals directly with the the two questions "What Is The Vision & How Do We Get There?" follow the links for the other questions for additional relevant articles and PR Radio shows During today's PR Episode Chris and I Talk with Jack Probst - Principal Consultant at Pink about practical approaches to establish a Roadmap planning considering People, Process, Product and Partner critical success factors.
Practitioner Radio 47 - Establishing A Service Desk From Scratch
Customer Perception Of A Service Organization Is Often Defined By The Quality of Its Product Support It should be in the nature and DNA of all Service Organization's to provide support for the product and services they sell to the market. Of course the level of support offered post...
Practitioner Radio 46 - Reversey! Big Data and ITSM
Wisdom Is Accumulated Experience Applied To Context It a world swimming in data and information how do we understand the concepts and the challenge of Big Data from an ITSM context? Join Chris and I in this episode of Practitioner Radio where we reverse roles and I put him on...