PR 58 The IT Factory — Craft or Utility?
To Build And Govern A Federated and Diverse IT Services Empire You Need Roman Roads In this Episode of Practitioner Radio George and I review key manufacturing terms and concepts and apply them to IT Service Management concepts. In principle it is important to understand that the nature of service delivery can vary widely from custom developed Engineer To Order all the way to standardized Make To Stock service offerings.
4th Annual ITSM Conference in Santiago, Chile
Today is a very, very important day in Chile. Not because in the World Cup we have Spain v Chile this afternoon, but because Pink Elephant is presenting our 4th Annual Conference here in Santiago!
Here are the slides I will be using for my two solo sessions:
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The Shock & Surprise Of Business Objectives!
Over the past couple of weeks I talked about "Business Objectives" at the series of Science Of Metrics seminars in the USA (see my previous blog post).
In my session I mentioned that Peter Drucker had claimed around 90% of people do not know the current objectives for their business. Well,...