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Troy DuMoulin, VP, Research & Development

Troy is a leading ITIL® IT Governance and Lean IT authority with a solid and rich background in Executive IT Management consulting. Troy holds the ITIL Expert certifications and has extensive experience in leading IT Service Management (ITSM) programs with a regional and global scope.

He is a frequent speaker at IT Management events and is a contributing author to multiple ITSM and Lean IT books, papers and official ITIL publications including ITIL’s Planning To Implement IT Service Management and Continual Service Improvement.


The Guide

"This blog is dedicated to making sense out of the shifting landscape of IT Management. Just when we thought we had a good handle on managing technology, the job we thought we knew is being threatened by strange acronym’s like ITIL, CMMI, COBIT, ect.. Suddenly the rules have changed and we are not sure why. The goal of this blog is to offer an element of sanity and logic to what can appear to be chaos."

Hitch Hiker's Guide to the Galaxy

"In many of the more relaxed civilizations on the Outer Eastern Rim of the Galaxy, the Hitch Hiker’s Guide has already supplanted the great Encyclopedia Galactic as the standard repository of all knowledge and wisdom, for though it has many omissions and contains much that is apocryphal, or at least wildly inaccurate, it scores over the older more pedestrian work in two important respects.

First, it is slightly cheaper: and secondly it has the words DON’T PANIC inscribed in large friendly letters on its cover."
~Douglas Adams


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Sunday, June 14, 2015

PR 64 - Enterprise IT Governance - MIA

For a team to win games and claim championships, it needs to be more than a group of individual star players with unique sets of specialty skills. Winning teams operate under a common vision and mission, and share a playbook established by strong leaders who understand how the various members of the team are best organized to achieve team goals. Following this analogy, business and IT leaders across an enterprise should logically share a common vision, portfolio priorities and agreement on how to collectively leverage technology resources and data to achieve business objectives.

To carry our sports analogy a bit further, what is needed is an informed and skilled Senior Coaching Staff who understand that their primary responsibility is to take a team of very diverse players and optimize their performance as a collective whole, versus focusing on one or two star players. While using sports analogies helps, the real challenge facing the IT industry is defining what is actually meant by the concept of “Governance.” This year’s Pink Think Tank (PTT15) has taken on the subject of Enterprise IT Governance - Missing In Action.

Join George, Rob England (The IT Skeptic) and I in this episode of Practitioner Radio as we discuss the challenges organizations face in defining and establishing Enterprise IT Governance.

Show Notes:

  • Guest: Rob England “IT Skeptic
  • Rob producer of the PinkTHINKTANK (PTT)
  • Pink15 PTT Topic “Enterprise IT Governance - MIA”
  • For Pink15, the major topic of discussion for the PTT is IT Governance.
    • Some experts define IT governance as processes that ensure the effective and efficient use of IT in enabling a business to achieve its goals. But IT governance is a term that, although widely used, is not really fully understood (or many believe, even practiced). So, what does ‘governance’ mean? Apparently, many agree it is important to have. However, when people (even experts) are asked what governance is, you will get widely different answers as to what it is, what it consists of, and why it is so important. The PTT will seek to debate, define and document this subject so that Pink15 attendees can better understand the components of governance and why it is important to a high-performing IT organization.
  • PinkTT ScreenCast Overview:
  • George “What Is IT Governance?”
  • Troy “Governance = Oversight eg: Parenting”
  • The Debate - Where does IT Governance happen?
  • IT Governance Standard ISO 38500
  • IT Governance happens at many levels “Re-cursive at multiple levels”
  • PTT Member Alison Holt - Co Author of the ISO 38500 standard
  • Governance (Evaluate, Direct, Monitor)
  • Multiple Levels (Board, Business Level, Business Unit Level.. )
  • Enterprise IT is not limited to what you consider IT in your Org Chart. (IT The Function vs IT The Resource)
  • Governance Frameworks
  • Management Frameworks
  • Many organization’s stop a Policy when executing Governance
  • COBIT identifies 7 Key Enablers which need to be Governed
  • George “What is IT Governance lacking or Missing and Actions”
  • Troy “We have Silo Governance very few organizations have Enterprise IT Governance”
  • 1st Pink Think Tank - IT Governance Paper
  • Rob England Article on IT Governance: Organizations have failed their IT like bad parents
  • Enterprise IT Is MIA at both the Board and IT Levels
  • Governance is a dirty word for many people “Big Brother, Audit Compliance”
  • Shadow IT is a symptom of the lack of effective Enterprise IT Governance
  • IT is not governed in the same way that money or financial resources currently is
  • Critical Success Factor - we need to think of IT as Value Streams (Lean IT)
  • We need to move from a silo / city state model to a federated governance model
  • Need to look for Triggers to find and opportunity to start an IT Governance journey
  • Troy’s, Rob’s and George’s Thoughts What Are Yours?

    “If you don’t know where you are going, you’ll end up someplace else.” ~Yogi Berra

    To subscribe to Pink’s Podcasts on iTunes

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