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Don't Panic



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Troy DuMoulin, VP, Research & Development

Troy is a leading ITIL® IT Governance and Lean IT authority with a solid and rich background in Executive IT Management consulting. Troy holds the ITIL Expert certifications and has extensive experience in leading IT Service Management (ITSM) programs with a regional and global scope.

He is a frequent speaker at IT Management events and is a contributing author to multiple ITSM and Lean IT books, papers and official ITIL publications including ITIL’s Planning To Implement IT Service Management and Continual Service Improvement.


The Guide

"This blog is dedicated to making sense out of the shifting landscape of IT Management. Just when we thought we had a good handle on managing technology, the job we thought we knew is being threatened by strange acronym’s like ITIL, CMMI, COBIT, ect.. Suddenly the rules have changed and we are not sure why. The goal of this blog is to offer an element of sanity and logic to what can appear to be chaos."

Hitch Hiker's Guide to the Galaxy

"In many of the more relaxed civilizations on the Outer Eastern Rim of the Galaxy, the Hitch Hiker’s Guide has already supplanted the great Encyclopedia Galactic as the standard repository of all knowledge and wisdom, for though it has many omissions and contains much that is apocryphal, or at least wildly inaccurate, it scores over the older more pedestrian work in two important respects.

First, it is slightly cheaper: and secondly it has the words DON’T PANIC inscribed in large friendly letters on its cover."
~Douglas Adams


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Wednesday, April 27, 2016

PR 68 - DevOps, ITSM Release & Aviation Best Practices

What Aviation Practices Can Teach Us About Landing High Volume Release’s In Production Without Failure

One of the main challenges IT Organizations face is how to release updates to the production environment in an accelerated but yet safe manner. The opportunity and challenge of DevOps is how to accomplish both both goals of (speed and safety). In today’s PR Radio episode George and I speak with our guest J. Paul Reed about what the Aviation Industry can teach us about how to do exactly this!

Join Paul, George and I as we discuss how DevOps, ITIL Release & Deployment and Change Management can successfully be integrated based on these principles

Show Notes

  • Guest: J. Paul Reed
  • Release Engineer - now called DevOps
  • DevOps Case Studies: DevOps in Practice
  • Case Studies: Nordstrom and
  • DevOps typically starts with a “Crater Event”
  • Release Engineering and the aviation term - “An Approach Procedure”
  • Release Engineers as Air Traffic Control and Developers as Pilots
  • FAA - Air Traffic Management - Local and National (ITSM / ITIL Connections)
  • FAA: Minimum Equipment List (MMEL)
  • (MMEL) similar to ITIL Release & Deployment production assurance requirements
  • DevOps, Release vs Deployment and Change Management
  • The role of Release Engineering changing based on the focus on flow and automation of continuous delivery
  • Breaking down silos and increasing flows through DevOps cross functional teams
  • Release ensures that Non-Functional as well as Functional / Feature User Stories
  • Minimal Equipment List vs Minimum Viable Product
  • The Checklist Manifesto as an effective control
  • Release Deployment / Continuous Delivery and Naval Pilots

DevOps In Practice

George’s, Paul’s and Troy’s Thoughts What Are Yours

“Three reasons problems are inevitable; first, we live in a world of growing complexity and diversity; second, we interact with people; and third, we cannot control all the situation we face.” ~jose John C. Maxwell

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Posted by Troy DuMoulin on 04/27 at 03:12 PM
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Don't Panic

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