PR 72 - Knowledge & Skills - Critical Enablers For Value Generation
Frameworks Are Nice But Value Really Depends On The Knowledge & Skills Of Your People
For many years we have said that IT value generation is a result of combining the organizational assets of people, process and technology. However many of us are guilty of skipping over the first and...
Do You Work At A Service Desk?
If your answer is "Yes!" - then please try to time on Wednesday this week to tune in to the latest FREE online conference - "PinkCONNECT: The Service Desk Is Not Dead Yet!"
Why Do We Need A Roadmap? Can’t We Just Use GPS?
A roadmap shows you how to get to a destination. It also often shows different alternate routes you might want to consider based upon how much time you have, or what you might want to avoid along the way (obstacles, such as tolls, highways, etc).
The Lean Service...