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Troy DuMoulin, VP, Research & Development

Troy is a leading ITIL® IT Governance and Lean IT authority with a solid and rich background in Executive IT Management consulting. Troy holds the ITIL Expert certifications and has extensive experience in leading IT Service Management (ITSM) programs with a regional and global scope.

He is a frequent speaker at IT Management events and is a contributing author to multiple ITSM and Lean IT books, papers and official ITIL publications including ITIL’s Planning To Implement IT Service Management and Continual Service Improvement.

 

The Guide

"This blog is dedicated to making sense out of the shifting landscape of IT Management. Just when we thought we had a good handle on managing technology, the job we thought we knew is being threatened by strange acronym’s like ITIL, CMMI, COBIT, ect.. Suddenly the rules have changed and we are not sure why. The goal of this blog is to offer an element of sanity and logic to what can appear to be chaos."


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First, it is slightly cheaper: and secondly it has the words DON’T PANIC inscribed in large friendly letters on its cover."
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Thursday, October 05, 2006

Looking for normal in a state of flux

Hello All

This blog is dedicated to making sense out of the shifting landscape in which we in IT find ourselves. Just when we thought we had a good handle on managing technology, the job we thought we knew is being threatened by strange acronym’s like ITIL, CMMI, COBIT, ect..  Suddenly the rules have changed and we are not sure why. The goal of this blog is to offer an element of sanity and logic to what appears to be chaos.

From the wisdom of the Hitch Hiker’s Guide to the Galaxy never go anywhere without your towel and DON’T PANIC

While for the last several years the primary focus of IT has been the cost optimization of technology domains, applications and components, the growing interest in service management represents a revolution occurring within the IT industry.  The change which is represented by service management is an understanding that there is no real separation between technology and business process. When you understand that a financial process like accounts payable or accounts receivable cannot truly be separated from its underlying application system then you understand that not only does IT facilitate innovation but it also represents business risk. In essence Information Technology can no longer be seen simply as a cost somehow separate and distinct from the processes it automates. It has gone from being an option to a necessity, from an innovation to a utility.

This fact is magnified by regulations now in place, such as Sarbanes-Oxley, HIPAA, Basel II and a myriad of others, that impact how IT is expected to control and manage risks.  This is a permanent change in the role of IT.  Business leaders are now keenly aware of the impact their IT infrastructure and applications can have on their careers and personal freedom.  They have awoken to the co-dependence of modern business on IT.

This realization of risk is what I believe is the true driver behind the global and rapid adoption of best practice IT Management frameworks such as ITIL.

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