My Session Materials From Fusion14
This is what I presented this afternoon How_To_Justify_An_ITSM_Improvement_Project_To_Executive_Management.pdf
My Personal Take-Aways From the 3rd Annual ITSM Leadership Forum
The majority of participants at any special event produced by Pink are there to increase their knowledge of ITSM practices and resources, and improve their capabilities to lead change back at the workplace.
For me, my objectives are a bit different. Firstly, and most importantly, I need to find out...
ITSM Leadership Masterclass - Kuala Lumpur
A great session today!
Here's the visual aids I used:
ITSM_Leadership_MasterClass.pdf
Also, a link to the "Why" clip from Louis CK's TV sitcom! Remember, if you really want to understand something - keep asking "Why?"
What Leaders Need To Lead - PinkFORUM14
Leadership Is Directionless Without A Goal or Defined Future State
As I think back on Pink Elephant's recent Leadership Forum and the overwhelming positive experience it was for so many of our customers as well as the Pink team I have been thinking about what makes this event special and...
PR 59 - LeanIT - Gaining Sr. Leadership Buy In
Enabling Leaders To Make A Difference & Teach Others To Do The Same Most Sr. leaders have a clear vision about what they want to accomplish and where they want to go in respect to their strategic goals. Many have a solid plan for how to deploy the changes they...
Summary Of 35 Global Standards We Refer To In IT Service Management
I just received an email from good buddy Ivo van Haren (CEO of Van Haren Puiblishing). He's sent me a copy of one of VHP's latest publications "Global Standards & Publications".
It contains an easy-to-read description of lots of the various frameworks, methodologies, standards & bodies of knowledge we use in ITSM....
PR 58 The IT Factory — Craft or Utility?
To Build And Govern A Federated and Diverse IT Services Empire You Need Roman Roads In this Episode of Practitioner Radio George and I review key manufacturing terms and concepts and apply them to IT Service Management concepts. In principle it is important to understand that the nature of service delivery can vary widely from custom developed Engineer To Order all the way to standardized Make To Stock service offerings.
4th Annual ITSM Conference in Santiago, Chile
Today is a very, very important day in Chile. Not because in the World Cup we have Spain v Chile this afternoon, but because Pink Elephant is presenting our 4th Annual Conference here in Santiago!
Here are the slides I will be using for my two solo sessions:
The_8_Key...
The Shock & Surprise Of Business Objectives!
Over the past couple of weeks I talked about "Business Objectives" at the series of Science Of Metrics seminars in the USA (see my previous blog post).
In my session I mentioned that Peter Drucker had claimed around 90% of people do not know the current objectives for their business. Well,...
The “Science Of Metrics” Seminar With Cherwell, Bomgar & HDI
Here's a copy of the slides from my session:
The_5_ITSM_Projects_You_Should_Start_Doing_Tomorrow_Morning.pdf
Not much about metrics, but you had to be there!