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The IT Service Management Experts

Troy's Blog

The Hitch Hiker's Guide to the IT Galaxy and Beyond
Don't Panic



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Troy DuMoulin, VP, Research & Development

Troy is a leading ITIL®, IT Governance & Lean IT authority with a solid and rich background in Executive IT Management consulting. Troy holds the ITIL Service Manager and Expert certifications and has extensive experience in leading IT Service Management (ITSM) programs with a regional and global scope.

He is a frequent speaker at IT Management events and is a contributing author to multiple ITSM and Lean IT books, papers and official ITIL publications including ITIL’s Planning To Implement IT Service Management and Continual Service Improvement.


The Guide

"This blog is dedicated to making sense out of the shifting landscape of IT Management. Just when we thought we had a good handle on managing technology, the job we thought we knew is being threatened by strange acronyms like ITIL, Lean, Agile, DevOps, CMMI, COBIT, ect.. Suddenly the rules have changed and we are not sure why. The goal of this blog is to offer an element of sanity and logic to what can appear to be chaos."

Hitch Hiker's Guide to the Galaxy

"In many of the more relaxed civilizations on the Outer Eastern Rim of the Galaxy, the Hitch Hiker’s Guide has already supplanted the great Encyclopedia Galactic as the standard repository of all knowledge and wisdom, for though it has many omissions and contains much that is apocryphal, or at least wildly inaccurate, it scores over the older more pedestrian work in two important respects.

First, it is slightly cheaper: and secondly it has the words DON’T PANIC inscribed in large friendly letters on its cover."
~Douglas Adams


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Integrated Service Management – Putting The Puzzle Together

Three Part Webinar Series

Accelerate to the new era of IT Service Management (ITSM) – with a special three-part free webinar series on Integrated Service Management – an innovative approach offered by Pink Elephant.

Get ready to learn how to employ all your organizational capabilities to deliver real business value to your internal service partners and your organization’s customers. Acquire clear direction on how to improve the end-to-end IT value system by combining established best practices from Lean, Agile, DevOps and ITIL® together with organizational change management principles to enable successful business outcomes. You have many of the tools and practices in place – you just need the right approach: Integrated Service Management.

In this 3-part series, I will share how you can get started on your Integrated Service Management journey and better understand how to leverage innovative practices that will bring higher value to your organization.

Part I: Putting the Puzzle Together, Thursday, January 11, 2018, 12:00 PM ET.

This 30-minute session will shed light on why it takes more than one individual framework to ensure ITSM works efficiently. I will provide an easy-to-understand blueprint, like the picture on a puzzle box, about how the different pieces fit together within the larger IT value system – and how to integrate them effectively to speed up your value-creating processes.

Part II: Combining Frameworks To Enable Real Business Value, Thursday, January 18, 2018, 12:00 PM ET.

This session will provide information on how to use Lean and Agile practices in the most effective way possible to drive process improvement, project management and, in fact, any planned work.

Part III: Optimizing Service Delivery Through Cross-Functional Teams, Thursday, January 25, 2018, 12:00 PM ET.

Get new perspectives on the use of cross-functional teams to increase velocity while reducing errors and downtime, even in an environment with immature processes. Gain key insights on leadership and teaming models that create a culture of accountability and explore how ITIL© processes change when using Lean, Agile and DevOps teams.

Come away from this series with the big picture about how ITIL, Lean, Agile and DevOps work together, don’t miss out on this free must-attend webinar series

Posted by Troy DuMoulin on 01/16 at 06:35 PM






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