AI Augmented ITSM

In this industry-exclusive e-book, written by Troy DuMoulin, VP of Research and Development at Pink Elephant, and Robin Hysick, Senior IT Management Consultant at Pink Elephant, they dive into how ITSM will evolve as AI augmentation becomes more prevalent. The goal is to identify tasks where AI can truly shine as well as areas where the human touch is still essential. The purpose of this paper is to help IT professionals understand how to work alongside AI and maximize their human potential to offer unparalleled value to their customers.

IT service management (ITSM) has always been focused on delivering the best possible value to business partners and customers while enabling continuous improvement and managing risk. Over the past decades, ITSM practitioners have used various tools and strategies to achieve this. However, as with everything else, the digital landscape is constantly changing. Technology disruptions such as distributed computing, cloud adoption, and remote workforces have always presented unique challenges but have also spurred innovation in ITSM.

Artificial intelligence (AI) is the latest disruptive force that IT professionals must address. It holds incredible potential to change the way we work. On the one hand, many routine tasks may be automated by AI, and on the other hand, AI can be a powerful tool to augment the ability to provide value if used correctly.

Click here to read the e-book.

Want to Learn More?

Troy and Robin will deliver a three-hour masterclass on AI Augmented ITSM at Pink25, our 28^th Annual International IT Service Management Conference & Exhibition, held from February 2-5, 2025, at the Bellagio Hotel in Las Vegas. Don’t miss this opportunity to dive deep into how AI is reshaping ITSM and learn from the experts. Click here to view the Pink25 program.

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