Looking for normal in a state of flux

While for the last several years the primary focus of IT has been the cost optimization of technology domains, applications and components, the growing interest in service management represents a revolution occurring within the IT industry. The change which is represented by service management is an understanding that there is no real separation between technology and business process. When you understand that a financial process like accounts payable or accounts receivable cannot truly be separated from its underlying application system then you understand that not only does IT facilitate innovation but it also represents business risk. In essence Information Technology can no longer be seen simply as a cost somehow separate and distinct from the processes it automates. It has gone from being an option to a necessity, from an innovation to a utility. This fact is magnified by regulations now in place, such as Sarbanes-Oxley, HIPAA, Basel II and a myriad of others, that impact how IT is expected to control and manage risks. This is a permanent change in the role of IT. Business leaders are now keenly aware of the impact their IT infrastructure and applications can have on their careers and personal freedom. They have awoken to the co-dependence of modern business on IT. This realization of risk is what I believe is the true driver behind the global and rapid adoption of best practice IT Management frameworks. Technorati Profile

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