Pink Elephant
The IT Service Management Experts

Troy's Blog

The Hitch Hiker's Guide to the IT Galaxy and Beyond
Don't Panic



Troy Dumoulin Photo

Troy DuMoulin, VP, Research & Development

Troy is a leading ITIL®, IT Governance & Lean IT authority with a solid and rich background in Executive IT Management consulting. Troy holds the ITIL Service Manager and Expert certifications and has extensive experience in leading IT Service Management (ITSM) programs with a regional and global scope.

He is a frequent speaker at IT Management events and is a contributing author to multiple ITSM and Lean IT books, papers and official ITIL publications including ITIL’s Planning To Implement IT Service Management and Continual Service Improvement.


The Guide

"This blog is dedicated to making sense out of the shifting landscape of IT Management. Just when we thought we had a good handle on managing technology, the job we thought we knew is being threatened by strange acronyms like ITIL, Lean, Agile, DevOps, CMMI, COBIT, ect.. Suddenly the rules have changed and we are not sure why. The goal of this blog is to offer an element of sanity and logic to what can appear to be chaos."

Hitch Hiker's Guide to the Galaxy

"In many of the more relaxed civilizations on the Outer Eastern Rim of the Galaxy, the Hitch Hiker’s Guide has already supplanted the great Encyclopedia Galactic as the standard repository of all knowledge and wisdom, for though it has many omissions and contains much that is apocryphal, or at least wildly inaccurate, it scores over the older more pedestrian work in two important respects.

First, it is slightly cheaper: and secondly it has the words DON’T PANIC inscribed in large friendly letters on its cover."
~Douglas Adams


Troy On Twitter

Recent Entries



Other Blogs


Increase IT Service Management Efficiency: Integrate ITIL®, Lean, DevOps & Agile

We’ve all experienced it – the pressure to complete everyday tasks ‘better, faster, cheaper’. To remain competitive in today’s dynamic business environment, organizations – and, in particular, IT – are being challenged daily to innovate.

As organizations shift gears to accommodate the need for speed and agility demanded by the digital economy, there is a growing interest in models and methods that can accelerate business value generation. However, at the same time, there is growing confusion on how these different models such as Lean, Agile software development, and DevOps connect to one another, as well as relate to the principles and practices of IT Service Management.

To help resolve this dilemma, we brought together our world-renowned thought leaders and mined their respective and collective knowledge and expertise. The result? A unique approach that will allow organizations to gain the best value from the combined efforts of these methodologies: Integrated Service Management.

Matt Bowles, Director of Pink’s Professional Services will be speaking more about this topic at EDIST 2018 (Electricity, Distribution, Information Systems & Technology) Conference & Exhibition. Join him as he further delves into this exciting new approach and why it’s a must-have understanding for 2018.

Increase IT Service Management Efficiency: Integrate ITIL, Lean, DevOps, Agile
Thursday January 18, 2018 – 11.25am
EDIST 2018
Hilton Toronto/Markham Suites Conference Centre & Spa, Markham, ON

Posted by .(JavaScript must be enabled to view this email address) on 01/17 at 09:45 AM