PR 63 — Using Lean Visual Management For ITSM
A Picture Is Worth At Least A Thousand Words If Not Many More!
In this episode of Practitioner Radio George and I explore how Lean Visual Management / Control is key to successful team collaboration and how it supports the principles of ITSM Continual Improvement. Lean Visual Management has been successfully used to enhance team productivity, improve velocity and enable critical just in time communication in all industry sectors. Lean's more recent adoption by the Services and now the IT industry is providing critical tools to enable and overcome complex and virtual team dynamics and communication challenges. As our IT delivery models continues to become more diverse in respect to the growing number of third party suppliers involved in the IT Service Value Network, Lean IT tools such as Visual Management become even more critical. Join George and I as we take a fun but practical look at how these principles and working methods can change your team's results. Show Notes:
- Lean IT Certification
- Pink Lean IT Course
- Lean Visual Management / Control
- Visual & Experiential Learning Styles
- PR Episode 31 - Hands On with Experiential Learning
- Visual Boards using in Lean IT and Agile Mythologies (Day Boards, Week Boards, Improvement Boards, Kanban Boards)
- Day boards critical to collaboration
- Working based on last instructions given
- Lack of communication kills productivity
- Virtual Management Tools
- Lean Kit.com
- Kanban Boards
- YouTube: Intro to Kanban in Under 5 Minutes
- Lean is about optimizing not maximization
- Work in progress limits (WIP Limits)
- Using Kanban for Team Management
- Visual is really about sharing information in a clear and concise way
- Visual Management is also about understanding FLOW
- Watching the unit of work flow to improve velocity
- Lean and Theory of Constraints (Inventory, Operating Cost & Througput)
- Theory of Constraints & Continual Process Improvement
- PR Episode 18 - TOC, LEAN and Six Sigma The Three CSI Sisters
- Its only when the service or product is used or consumed is value received or delivered
- Switching Cost kills productivity
- Week Board and Improvement Board
The Picture Is The Thing That Captures The Imagination Of The King
Troy's and George's Thoughts What Are Yours?
"What underlies great science is what underlies great art, whether it is visual or written, and that is the ability to distinguish patterns out of chaos.” ~Diana Gabaldon
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