PR 72 - Knowledge & Skills - Critical Enablers For Value Generation

Frameworks Are Nice But Value Really Depends On The Knowledge & Skills Of Your People

For many years we have said that IT value generation is a result of combining the organizational assets of people, process and technology. However many of us are guilty of skipping over the first and most important word in that list and focusing on whatever new shiny toy of process or technology that catches our fancy. Perhaps this is due in part to the fact that dealing with people’s behaviour, attitude and organizational culture is a more challenging goal. Or perhaps it is also true to say that as technologists we prefer focusing on the tangible versus the intangible. Regardless of our motivation it needs to be acknowledged that the foundational element of value generation has always been, and will continue to be, people and their respective and distinctive knowledge and skills.

However, when dealing with an IT value system value creation, it is always more than the sum of the many distinct parts; but rather in how individuals collaborate and team across structures and break down silos. Join George Spalding and me as we talk with our guest Matt Craig about his work around Performance and Value Management at BNY Mellon.

Show Notes

  • Today’s guest: Matt Craig
  • Focus on Business Value
  • Book: White Space Revisited
  • IT Maturity Capability Framework
  • Families of Practices / Capabilities & Services
  • The Three Architectures of a Service Organization
  • eCF
  • SFIA
  • Knowledge & Skills predefined for specific roles to enable capabilities
  • The inputs to understanding role requirements for a specific role (Community, Exemplars, Manager, External References)
  • Assessments
  • Not all capabilities have obvious roles e.g.: Project vs Knowledge Management
  • Communities of practice
  • Teamwork (cohesiveness, transparency & trust)
  • Lean “Standard Work” (to improve you need to define what good looks like)
  • The People, Process & Technology Stack
  • The importance of the balanced score card
  • Really four Architectures not just three
 Rummler Brache model with overlay of Process and Skills frameworks
Rummler Brache model with overlay of Process and Skills frameworks

George’s, Troy’s & Matt’s thoughts. What are your thoughts?

“The goal of education is the advancement of knowledge and the dissemination of truth.” ~John F. Kennedy

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