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Troy DuMoulin, VP, Research & Development

Troy is a leading ITIL®, IT Governance & Lean IT authority with a solid and rich background in Executive IT Management consulting. Troy holds the ITIL Service Manager and Expert certifications and has extensive experience in leading IT Service Management (ITSM) programs with a regional and global scope.

He is a frequent speaker at IT Management events and is a contributing author to multiple ITSM and Lean IT books, papers and official ITIL publications including ITIL’s Planning To Implement IT Service Management and Continual Service Improvement.

 

The Guide

"This blog is dedicated to making sense out of the shifting landscape of IT Management. Just when we thought we had a good handle on managing technology, the job we thought we knew is being threatened by strange acronym’s like ITIL, CMMI, COBIT, ect.. Suddenly the rules have changed and we are not sure why. The goal of this blog is to offer an element of sanity and logic to what can appear to be chaos."


Hitch Hiker's Guide to the Galaxy

"In many of the more relaxed civilizations on the Outer Eastern Rim of the Galaxy, the Hitch Hiker’s Guide has already supplanted the great Encyclopedia Galactic as the standard repository of all knowledge and wisdom, for though it has many omissions and contains much that is apocryphal, or at least wildly inaccurate, it scores over the older more pedestrian work in two important respects.

First, it is slightly cheaper: and secondly it has the words DON’T PANIC inscribed in large friendly letters on its cover."
~Douglas Adams

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PR 61 Optimizing Process Speed & Value Through Lean Value Stream Mapping

George Spalding and I discuss Lean Value Stream Mapping and how it applies to the adoption and adaption of best practice frameworks such as ITIL, COBIT, TOGAF.

When designing a new or improving an existing process, most people understand how to use standard tools such as process flows, a RACI Matrix and Swim Lane diagrams. However, this is not the final step in designing a process which is both predictable and optimized. The only way to understand how a process will perform and establish a baseline for predictability and speed of completion is to take it one step further to complete a Value Stream Analysis. In fact you can go as far as to say that without a Value Stream Analysis your process is at risk of being over engineered and bureaucratic. In this episode of PR Radio George and I go as far as to say that deploying a process without first doing a value and time analysis is irresponsible.

Join George and I as we discuss how it is critical to look at all process design through a Lean Fit For Purpose / Fit For Use Lens


Show Notes:

  • Crazy Fall
  • PR 59 - LeanIT - Gaining Sr. Leadership Buy In -  Guest Mike Orzen
  • Process Mapping and Value Stream Analysis
  • The Objectives of Lean (Preserving Value with Optimized Resources)
  • Optimizing Time
  • The Differences between Process Design and Value Stream Analysis
  • A Story - My boss tells me that I create fat processes
  • What is process mapping / process design?
  • Lean Value Stream Analysis - The missing step
  • Time Analysis (Process Time, Wait Time, Cycle Time)
  • Mean Time To Repair and Value Stream Analysis
  • Value Stream Analysis is a prerequisite for a Provisioning SLA (Customer Experience)
  • Request Fulfilment and Value Stream Analysis
  • Customer Time Experience = Lean Lead Time
  • Activity Types (Value Added, Necessary Non Value, Non Value)
  • Optimize Value Add, Minimize Necessary Non Value, Eliminate Non Value
  • Happy Customer = Expectations Are met (Critical To Quality), Cost / Price as planned, Just in Time Delivery
  • Without a Value Stream we can only predict one of 3 condition for success
  • Process Definition without Value Stream Analysis is irresponsible
  • ITIL and other process frameworks are external Reference Models
  • ITIL = Best Practice
  • Lean = Fit for Purpose
  • We must design processes and look at them through a Lean Fit for Purpose Lens
  • Lean provides a thinking model for how to adopt and adapt a best practice process
  • Wait Time is the real time sink
  • The Theory of Constraints
  • Theory of Constraints & Continual Process Improvement
  • PR Radio 18 - Theory Of Constraint (TOC), LEAN and Six Sigma The Three CSI Sisters
  • Its all about improving flow (Optimizing Speed and Removing Defects)
  • George’s and Troy’s Thoughts What Are Yours?

    For more information on Lean IT Education and Certification checkout Pink Elephant’s Lean IT Foundation Offering


    “The most dangerous kind of waste is the waste we do not recognize.” ~Shigeo Shingo

    To subscribe to Pink’s Podcasts on iTunes 

    Posted by Troy DuMoulin on 12/29 at 01:22 PM

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