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Troy's Blog

The Hitch Hiker's Guide to the IT Galaxy and Beyond
Don't Panic



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Troy DuMoulin, VP, Research & Development

Troy is a leading ITIL®, IT Governance & Lean IT authority with a solid and rich background in Executive IT Management consulting. Troy holds the ITIL Service Manager and Expert certifications and has extensive experience in leading IT Service Management (ITSM) programs with a regional and global scope.

He is a frequent speaker at IT Management events and is a contributing author to multiple ITSM and Lean IT books, papers and official ITIL publications including ITIL’s Planning To Implement IT Service Management and Continual Service Improvement.


The Guide

"This blog is dedicated to making sense out of the shifting landscape of IT Management. Just when we thought we had a good handle on managing technology, the job we thought we knew is being threatened by strange acronyms like ITIL, Lean, Agile, DevOps, CMMI, COBIT, ect.. Suddenly the rules have changed and we are not sure why. The goal of this blog is to offer an element of sanity and logic to what can appear to be chaos."

Hitch Hiker's Guide to the Galaxy

"In many of the more relaxed civilizations on the Outer Eastern Rim of the Galaxy, the Hitch Hiker’s Guide has already supplanted the great Encyclopedia Galactic as the standard repository of all knowledge and wisdom, for though it has many omissions and contains much that is apocryphal, or at least wildly inaccurate, it scores over the older more pedestrian work in two important respects.

First, it is slightly cheaper: and secondly it has the words DON’T PANIC inscribed in large friendly letters on its cover."
~Douglas Adams


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PR 69 Using Lean Kaizen Improvement Across The Enterprise

Developing a Strategic Advantage As A Learning Organization

Comfort and contentment with the Status Quo is a slow but sure path to obscurity, irrelevance and obsolescence. As the 2nd law of Thermo Dynamics teaches us the moment we stop inserting new energy into a system balanced with a healthy dose of discontentment and curiosity with our current state we begin the long slow slide of Entropy.

Organizations which fight this slow fade to black encourage and develop a culture focused on continual improvement or in lean words establish a learning / kaizen mindset. This core Lean principle is at the heart of recent developments in the IT industry related to Agile and now DevOps principles.

Join George, Damon and I as we discuss the concept of a Kaizen or Learning Organization and how developing a Kazien mindset is a critical element for every organization wishing to remain relevant.

Show Notes

  • Guest: Damon Edwards co-founder of DTO Solutions
  • Damon Edwards Twitter: @damonedwards
  • Kaizen Event Definition - Incremental Continual Improvement
  • Kaizen Mindset vs a Kaizen Event / Techniques (Learning how to fix yourself as a company)
  • Kaizen Mindset as a Learning Enterprise provides a strategic advantage
  • Troy’s funny Kaizen story - Home Life - No Zen in the Den!
  • The best organizations have a mindset of continual improvement as part of their culture
  • Daily Kaizen vs a Kaizen Event (A Kaizen Lens)
  • Improvements should not be isolated without a system context
  • Theory of constraints teaches us about the challenge of isolated improvements
  • Kaizen Thinking = System Thinking
  • Understanding the focus on both Value and Flow
  • Quality Focused - Jidoka (Making Problems Visible)
  • IT struggles with Silos
  • Structure can often get in the way of Flow
  • Structural / Silo Culture is a management created problem and opportunity
  • DevOps (Solution or the Outcome)?
  • DevOps is a really just a label around a set of problems and set of solutions (Faster / Higher Quality)
  • DevOps is really just about Business and IT Alignment issue of Demand and Supply issues
  • Theory of Constraints (TOC) is critical to improve flow
  • DevOps came from a conference in 2009 (Origins)
  • DevOps and ITSM have several goals in common
  • DevOps is not just a tool or a rebranded Release Team
  • DevOps and Lean are Learning Mindsets vs frameworks
  • Creating new silos & dysfunctions with Bi-Model structures

George’s, Damon’s and Troy’s Thoughts What Are yours?

“Progress is impossible without change; and those who cannot change their minds cannot change anything.” - George Bernard Shaw


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Posted by Troy DuMoulin on 05/25 at 01:17 PM
  1. Good opportunity in this conversation to compare and contrast cultural leadership versus pragmatic management.

    In that comparison, the most interesting thing is probably the indication that neither leadership nor management can be siloed and still be expected to work.

    Posted by Malcolm Ryder  on  05/27  at  12:49 PM
  2. Agreed Malcolm, what is lacking is system thinking and constancy of purpose in respect to both Leadership and Management

    Posted by Troy DuMoulin  on  05/27  at  04:25 PM
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