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Troy DuMoulin, VP, Research & Development

Troy is a leading ITIL®, IT Governance & Lean IT authority with a solid and rich background in Executive IT Management consulting. Troy holds the ITIL Service Manager and Expert certifications and has extensive experience in leading IT Service Management (ITSM) programs with a regional and global scope.

He is a frequent speaker at IT Management events and is a contributing author to multiple ITSM and Lean IT books, papers and official ITIL publications including ITIL’s Planning To Implement IT Service Management and Continual Service Improvement.

 

The Guide

"This blog is dedicated to making sense out of the shifting landscape of IT Management. Just when we thought we had a good handle on managing technology, the job we thought we knew is being threatened by strange acronym’s like ITIL, CMMI, COBIT, ect.. Suddenly the rules have changed and we are not sure why. The goal of this blog is to offer an element of sanity and logic to what can appear to be chaos."


Hitch Hiker's Guide to the Galaxy

"In many of the more relaxed civilizations on the Outer Eastern Rim of the Galaxy, the Hitch Hiker’s Guide has already supplanted the great Encyclopedia Galactic as the standard repository of all knowledge and wisdom, for though it has many omissions and contains much that is apocryphal, or at least wildly inaccurate, it scores over the older more pedestrian work in two important respects.

First, it is slightly cheaper: and secondly it has the words DON’T PANIC inscribed in large friendly letters on its cover."
~Douglas Adams

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PR 70 - Release Management & DevOps Teams

Organizational culture & cross functional teams are critical ingredients for rapid and secure releases

The best processes in the world are meaningless unless you have an effective teaming structure and enabling culture. The setup and use of cross functional teams (x-teams) has long been researched and documented as a way to overcome organizational challenges with silo mentality, issues of waste and speed caused by the challenges of complex environments and work handoffs.  Wikipedia: Cross Functional Teams

These principles and practices are reflected in Lean’s use of Kaizen improvement teams, Agile’s borrowing of the Rugby Scrum team model and now DevOps is leveraging these principles in what has been referred to as a DevOps Team. However this concept was not invented by these movements but has been adopted to deal with challenges which impact all IT functions that work within complex systems.

Join George and I in this entertaining podcast as we discuss this topic with our special guest J. Paul Reed who is a Release Engineer and an early pioneer in the DevOps community.

Show Notes:

  • Special Guest: J. Paul Reed
  • PR 68 - DevOps, ITSM Release & Aviation Best Practices
  • Release Engineering - What DevOps became
  • How does ITIL Release & Deployment tie into DevOps?
  • Webinar: The Relationship between Agile, Lean & DevOps
  • The DevOps Team (Cross functional / X-Team)
  • Do you need a DevOps Team?
  • Aviation metaphor - Release & DevOps Teams
  • The DevOps Team & control processes like Change Management
  • The Rugby Scrum Team moving the ball all the way to the goal
  • The DevOps Team is not disconnected from the organization as a whole
  • Moving more decision power to the Cross Functional (X-Team)
  • The DevOps team is accountable for their own work / results (Accountability)
  • Smaller batch work lowers risk and increases speed
  • Agile Retrospectives are all about not re-living pain and consequence
  • DevOps Team size? (Core, Cousins & Extended Family)
  • Website on DevOps Team Structures (DevOps Topologies)
  • Making risk visible is difficult when a culture of blame is the current state
  • DevOps is fundementally about culture and structure
  • Accountability in a Continuous Delivery process is scary
  • Humans Factors and Systems Safety Master Degree
  • The Lean Andon Cord without the supporting culture is not effective
  • DevOps team’s live within a society / a larger organization that enforces its own controls
  • Improving Release Deployment is impacted by structure and team systems
  • Pick the structure that works for your organization

George’s, Paul’s & Troy’s thoughts what are yours?

“Great things in business are never done by one person. They’re done by a team of people.” ~Steve Jobs

 


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Posted by Troy DuMoulin on 07/28 at 10:24 AM

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