Practitioner Radio Ep. 24 Availability and Problem Management - The Conjoined Twins
Two Processes That Share Common DNA
Synergy Happens when two or more things functioning together produce a result not independently obtainable.
Problem and Availability Management are both effective and practical processes in their own rights. However, combined or integrated with purposeful intent they shine!
Join Chris and I as we discuss the practical application and combination of these two key ITSM processes.
PROBLEM & AVAILABILITY MANAGEMENT - THE CONJOINED TWINS - PRACTITIONER RADIO EPISODE 24 from ServiceSphere on Vimeo.
Show Notes:
- Chris’s Swedish ITSM Tour
- Conjoined Twins
- Problem & Availability Management Share’s common elements
- PR Radio Ep. 11- Availability Management
- ITIL Implementation Roadmap (Availability Management) – Part 10
- Problem Management vs Availability Management
- Availability in Design
- Availability feeding Problem
- The Availability Management Office
- The Service Management Office
- Channels Of Demand
- Problem usually stays re-active and never matures beyond Major Incident Review
- ITIL Problem Management vs Root Cause Analysis
- Post Mortem and Root Cause
- Proactive Problem Management
- Where do you find the data for Proactive Problem Management?
- Adaptive Case Management – Charlie Betz
- Availability / Un-Availability Management Report
- Known Error published by external vendor
- Change & Demand inputs to Problem & Availability
- Trivial Pursuit
- Cause and Effect
- Good and Bad Process Ownership Combo’s (Incident & Problem)
- Service Design & Problem triggers
- Service Design Package
- Customer Perception of Performance and Problem Management
- What is not defined cannot be controlled
- Relativity and Conjecture
- CSI should drive Problem and Availability together
- Realtime Wind Maps
- Complaint & Feedback Management input to Problem Management
- Service Improvement Tips – Problem Management
Troy’s Thunder Bolt Tip of The Day: When making decisions about Process Ownership consider paring Problem and Availability Management as a very strong combination.
Troy’s & Chris’s Thoughts What Are Yours?
“Synergy — the bonus that is achieved when things work together harmoniously.” Mark Twain
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