Practitioner Radio Episode 13 - Service Portfolio Management

Troy DuMoulin, VP Research & Development | September 20, 2011 | 1 comments

The statement "you manage what you know" is even more accurate than the old saying "you manage what you measure!" Join Chris and I as we look at the strategic process of Service Portfolio management as a critical means for managing and prioritizing the build / run life cycle of value and how to avoid Legacy Hoarding.

 

Show Notes:

  • ITIL®️ 2011e (Changes focused on re-packaging and presentation of information in better ways)
  • Service Catalog Book
  • Service Catalog Episode
  • Service Level Management Episode
  • Service Portfolio and the CMDB
  • Service Lifecycle Management (Concept, Requirements, Build, Test, Publish, Run, Retire)
  • Demand Management Episode
  • Service Governance Roles (Service Owner, Service Category Owner?)
  • The Service Portfolio is the business case for common processes
  • The Service Definition Evolution, (Request - Service Catalog - Service Portfolio)
  • Service Portfolio and Project Portfolio
  • Service Portfolio Inputs (New Markets, Customer Requirements, CSI of Existing Services)
  • Adding Complexity without Retiring Legacy
  • IT Hoarders (CIO's Nightmare)
  • Service Owner understands Service Use
  • Client Relationship Manager understands Service Demand
  • Project Portfolio and Application Focused versus Service Focused
  • Service Oriented Cultural Evolution
  • Cloud Services and Service Portfolio Management
  • Collections of Portfolios
  • Service Portfolio The Picture On the Puzzle Box

Thunder Bolt Tip: Service Portfolio Management is in effect the heart of why ITIL even exists. The definition and management of services our customer's want is the only business case for IT management processes. Troy's and Chris's Thoughts What Are Yours? "In our view, successful reform is not an event. It is a sustainable process that will build on its own successes - a virtuous cycle of change." ~Abdallah II To subscribe to Pink's Podcasts on iTunes

 

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