Practitioner Radio Episode 16 - Request Fulfillment
Managing and Automating the Order / Fulfillment Process for IT Service Delivery
Providing clear insight into how services are requested and provisioned is a core competency of any Service Organization. This episode of Practitioner Radio looks at how to implement Request Fulfilment front ended by the Service Catalog and the Service Desk.
Join Chris and I and our special guest Martin Erb as we explore this practical subject and how to apply best practices.
Request Fulfilment - PRACTITIONER RADIO EPISODE 16 from ServiceSphere on Vimeo.
Show Notes:
- Guest Martin Erb @servitect
- Request Fulfilment & Provisioning
- Request Fulfillment & Sears
- Amazon & Request Fulfillment
- There is an overall Process but also potentially 100’s for request flows
- Amazon is the modern Equivalent of the Sears Wish book Ordering Process
- ITIL v3 Is about Shopping
- Monitoring the status of Request Provisioning
- Service Awareness Gap
- Cloud (Automated Request Provisioning)
- SLAs and Requests (Expectation Level Management)
- Onboarding New Employees
- Defining Services and Request-able Items
- The App Store = Request Catalog
- Requests & Entitlement
- IT Is not the only Service Provider in the Business Eco System
- Cultural Anticipation of Speed
- Request Fulfillment Blog Article
Troy’s Thunder Bolt Tip of The Day: Request Fulfilment is a process of many different workflows. There is an overall macro process. However its important to remember that each requestable item has its own mini approval and provisioning workflow
Troy’s, Chris’s & Martin’s Thoughts What Are Yours
Patience is the most necessary quality for business, many a man would rather you heard his story than grant his request. ~Lord Chesterfield
To subscribe to Pink’s Podcasts on iTunes