Pink Elephant
The IT Service Management Experts

Troy's Blog

The Hitch Hiker's Guide to the IT Galaxy and Beyond
Don't Panic



Troy Dumoulin Photo

Troy DuMoulin, VP, Research & Development

Troy is a leading ITIL®, IT Governance & Lean IT authority with a solid and rich background in Executive IT Management consulting. Troy holds the ITIL Service Manager and Expert certifications and has extensive experience in leading IT Service Management (ITSM) programs with a regional and global scope.

He is a frequent speaker at IT Management events and is a contributing author to multiple ITSM and Lean IT books, papers and official ITIL publications including ITIL’s Planning To Implement IT Service Management and Continual Service Improvement.


The Guide

"This blog is dedicated to making sense out of the shifting landscape of IT Management. Just when we thought we had a good handle on managing technology, the job we thought we knew is being threatened by strange acronyms like ITIL, Lean, Agile, DevOps, CMMI, COBIT, ect.. Suddenly the rules have changed and we are not sure why. The goal of this blog is to offer an element of sanity and logic to what can appear to be chaos."

Hitch Hiker's Guide to the Galaxy

"In many of the more relaxed civilizations on the Outer Eastern Rim of the Galaxy, the Hitch Hiker’s Guide has already supplanted the great Encyclopedia Galactic as the standard repository of all knowledge and wisdom, for though it has many omissions and contains much that is apocryphal, or at least wildly inaccurate, it scores over the older more pedestrian work in two important respects.

First, it is slightly cheaper: and secondly it has the words DON’T PANIC inscribed in large friendly letters on its cover."
~Douglas Adams


Troy On Twitter

Recent Entries



Other Blogs


Practitioner Radio Episode 8 - Financial Management

Your Money For Nothing and Your IT For Free

Chris Dancy and I Explore Everyone’s Favorite Topic - Money!!

Practitioner Radio Episode 8 from ServiceSphere on Vimeo.

Troy’s Thunder Bolt Tip of The Day: The day you began your ITSM journey you began the march down a path that will inevitably lead you to a customer requirement to do service based costing.

Show Notes:

  • Technology Panel
  • Financial Management Article (Troy)
  • Canadian Money
  • Service based Costing vs Vendor Accounts Payable Process
  • Service Based Cost Model
  • Recovery is a nice way of Chargeback
  • The Nile
  • Mixed Supplier Model, the cloud doesn’t change this!
  • The IT Accounting Group
  • Contact Management, found in Procurement
  • Each Manager does their OWN contract management
  • Service Catalog Podcast
  • When do you start having the COST discussions?
  • Service Asset
  • The PRODUCT is NOT the full extent of the SERVICE
  • Cost Center Accounting
  • Is IT a cost center?
  • You’ve been given the latitude to NOT be transparent; you are STILL a cost center.
  • Is there a difference between and invoice and getting budget!

Chris And Troy’s Thoughts What Are Yours?

“This planet has - or rather had - a problem, which was this: most of the people on it were unhappy for pretty much of the time. Many solutions were suggested for this problem, but most of these were largely concerned with the movements of small green pieces of paper, which is odd because on the whole it wasn’t the small green pieces of paper that were unhappy. ~Douglas Adams

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Posted by Troy DuMoulin on 04/14 at 05:36 PM






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