Strategic Roadmap Workshop

Translating Knowledge Into Results So you have taken the ITIL®️ Foundations course and a couple of the intermediate level courses and you have been asked to establish an IT Service Management improvement program and roadmap! How do you get started on this activity and what do you need to consider from a People, Process, Product and Partner perspective? Looking forward to Pink's IT Management conference on January 21st I will be answering those questions and a few more that come to mind during a Wednesday afternoon workshop on, February 23, from 12-15 - 4:15 pm. ITSM Strategic Road Map Workshop Agenda:

  1. Technology to Service (Understanding the cultural shift requirements)
  2. Business Drivers for IT Service Management (Aligning IT Goals to Business Goals)
  3. ITIL Roadmap (Based on process dependancies and cultural readiness)
  4. Organizational Design (Service and process roles)
  5. Measurement Framework (Establishing, KPIs and management dashboards)
  6. IT Management Tools (Key configuration considerations)
  7. Next Steps

  8. For a preview of this Session take a quick look at the following 10 min video.

    Troy's Thoughts What Are Yours? One day Alice came to a fork in the road and saw a Cheshire cat in a tree. “Which road do I take?” she asked. “Where do you want to go?” was his response. “I don't know,” Alice answered. “Then,” said the cat, “it doesn't matter.” ~Lewis Carroll

 

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