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The Hitch Hiker's Guide to the IT Galaxy and Beyond
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Troy DuMoulin, VP, Research & Development

Troy is a leading ITIL®, IT Governance & Lean IT authority with a solid and rich background in Executive IT Management consulting. Troy holds the ITIL Service Manager and Expert certifications and has extensive experience in leading IT Service Management (ITSM) programs with a regional and global scope.

He is a frequent speaker at IT Management events and is a contributing author to multiple ITSM and Lean IT books, papers and official ITIL publications including ITIL’s Planning To Implement IT Service Management and Continual Service Improvement.


The Guide

"This blog is dedicated to making sense out of the shifting landscape of IT Management. Just when we thought we had a good handle on managing technology, the job we thought we knew is being threatened by strange acronyms like ITIL, Lean, Agile, DevOps, CMMI, COBIT, ect.. Suddenly the rules have changed and we are not sure why. The goal of this blog is to offer an element of sanity and logic to what can appear to be chaos."

Hitch Hiker's Guide to the Galaxy

"In many of the more relaxed civilizations on the Outer Eastern Rim of the Galaxy, the Hitch Hiker’s Guide has already supplanted the great Encyclopedia Galactic as the standard repository of all knowledge and wisdom, for though it has many omissions and contains much that is apocryphal, or at least wildly inaccurate, it scores over the older more pedestrian work in two important respects.

First, it is slightly cheaper: and secondly it has the words DON’T PANIC inscribed in large friendly letters on its cover."
~Douglas Adams


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The Evolution of IT Governance

It is the nature of ideas, structures and functions to mature and change over time as the needs placed upon these concepts evolve.  This is true of the term IT Governance. The IT industry as a whole is undergoing a transformation from an industry largely shaped by the leadership and colorful personalities of individual IT executives and vendors, to one that is becoming more defined, homogeneous and regulated.

Dare I say “Utility”?

Until recently, each organization’s IT functions, controls and processes were largely the organic bi-product of the culture and personalities of a series of executives and technical heroes.

Based on this observation, it is not surprising to find the practices and definitions of IT Governance are vastly different from organization to organization.  In some companies, an IT Architectural group is seen as responsible for the function of IT Governance.  However, this function is typically limited to envisioning and setting standards for hardware and software. But don’t ask these guys and gals to actually help you implement anything they have transcended the mundane.

In other organizations, governance takes on the pure function of audit and policing.  In these companies, limited guidance is provided on what, who and how. You just get your fingers rapped for misbehaving.

While each of these elements plays a part in the concept of governance, there is a more holistic view of IT Governance emerging.

IT Governance is really about establishing a vision and direction for IT that supports the business objectives and actually establishes an organization, structures and processes that make sure the individual components and domains play nice and work together for the common goal.

One of these key structures is defining how to use the various best practice standards in an integrated fashion.

The ships hung in the sky in much the same way that bricks don’t. ~Douglas Adams


Posted by Troy DuMoulin on 10/25 at 02:28 AM






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